DVLA have no record of my car!!! - craig2810
I bought a car just over a year ago so its come time to road tax it, when i looked through all the docs i found that the reg document was missing but i though i would just tax it using the reminder and then apply for a new log book.

The reminder never came so i phoned the DVLA and they have no record of the car, i tried to HPI the car and they also have no record. I find this strange as i have finance outstanding on the car.

Has anyone else ever had any problems like this?? Im not sure what to do next

{made non make/model descriptive as this this question could relate to any vehicle}

Edited by Dynamic Dave on 04/12/2008 at 10:19

DVLA have no record of my car!!! - jbif
I bought a car just over a year ago so its come time to road tax it,


Who did you buy it from?
Why has it taken you a year to realise that the V5 is missing?
How did you insure it?

DVLA have no record of my car!!! - oldnotbold
Que? Just over a year ago? Thirteen month tax disc? MoT?
DVLA have no record of my car!!! - craig2810
My tax expired at the end of Nov meaning it was around a year ago i bought the car.

The car is both MOT'd and insured, i dont see how the problem with HPI or DVLA would stop me insuring or putting an mot on my car??

I admit it probably shouldnt have taken me a year to realise that the log book hadnt come in but we keep all our docs in the house in a fire safe i just assumed it was in there until last month when i tried to tax the car
DVLA have no record of my car!!! - jbif
i dont see how the problem with HPI or DVLA would stop me insuring or putting an mot on my car??


Because the insurance company and the MOT station, and probably the HPI register too, use the data from the DVLA.

Have you done an online check on the MIB/MID and DVLA databases?
DVLA have no record of my car!!! - craig2810
Because the insurance company and the MOT station and probably the HPI register too use
the data from the DVLA.
Have you done an online check on the MIB/MID and DVLA databases?


I have checked the DVLA online and it returns no records so i phoned them up to check manually but they confirmed on the phone they have no record of the car

I mot'd the car 3 weeks ago and it passed no bother with no questions asked, when i insured the car i entered the reg plate and it didnt bring up the details automatically but i entered them manually and i have the certificate. I also changed my insurance company in August so the car has been insured with both Swiftcover and Direct Line both of which havent raised any concerns about the car
DVLA have no record of my car!!! - craig2810
Who did you buy it from?


The car was bought from a car dealer
DVLA have no record of my car!!! - L'escargot
The car was bought from a car dealer


Franchised dealer, used car dealer, "back-street bomb-site" dealer etc?
DVLA have no record of my car!!! - craig2810
A used car dealer with 2 garages in the local town where i used to work. From what i can tell a well known respected car dealer. No reason to think its a dodgy back street seller

I'm going to phone him on my lunch break to see of he can ched any light on the problem
DVLA have no record of my car!!! - L'escargot
>>I'm not sure what to do
next.


Start by checking that neither the VIN nor the engine number has been tampered with.

Edited by L'escargot on 04/12/2008 at 11:12

DVLA have no record of my car!!! - Dwight Van Driver
Call in the Plod Stolen Vehicle Squad for an inspection.

dvd
DVLA have no record of my car!!! - pmh2
Are you sure that you have been using the correct registration number?

A very numerate friend of mine had problems remembering the number of his company car (and could never understand why). After 12 mnths he discovered that the numbers on the front and back were different! As it was a company car he had never been involved with any paperwork, the garage plate maker had anagrammed one of the numbers.


DVLA have no record of my car!!! - craig2810
I did actually have to check that, the guy i phoned from the DVLA suggested to check because it happens all the time apparently
DVLA have no record of my car!!! - jbif
"Certificate of motor insurance question ":
www.honestjohn.co.uk/forum/post/index.htm?v=e&t=68...4

Is that OK?

DVLA have no record of my car!!! - craig2810
"Certificate of motor insurance question ":
www.honestjohn.co.uk/forum/post/index.htm?v=e&t=68...4
Is that OK?


I have just checked that link and my car is on the insurers database
DVLA have no record of my car!!! - Armitage Shanks {p}
If you think this is bad wait until we do, or don't, have ID Cards. Only 60 million of them to foul up! I hope this works out for you; I would have thought that in 12 months you would have been seen by a lot of ANPR cameras which would have flagged up a problem.
DVLA have no record of my car!!! - craig2810
I would have thought that in 12 months you would have been seen by a
lot of ANPR cameras which would have flagged up a problem.


In the last year i have done 25k miles and been stopped by the police twice, once for a spot check and once for a breaklight out. Both times i showed my insurance and MOT there and then and nothing was said.

DVLA have no record of my car!!! - Bill Payer
seen by a lot of ANPR cameras which would have flagged up a problem.

No it wouldn't - the car is effectively invisible. Awesome!
DVLA have no record of my car!!! - Armitage Shanks {p}
Quite right BP! Rather like an untaxed, no insurance, haven't got a UK licence car from Bulgaria rushing around! My mistake!
DVLA have no record of my car!!! - movilogo
You can actually insure a car even if no corresponding info exist in DVLA database!
Insurers usually allow you to put vehicle details manually if it doesn't exist in the database. Select Make, then model etc. and put reg # yourself.

Consider the tax money as Xmas gift from Santa :)

Highly likely somehow the record got deleted from DVLA database.

BBC watchdog showed that during CRB check, appx 3000 people had wrongly marked as having criminal convictions against them!!!

Drive past all speed cameras as fast as possible :) You car simply does not exist.

Edited by movilogo on 04/12/2008 at 12:02

DVLA have no record of my car!!! - craig2810
Drive past all speed cameras as fast as possible :) You car simply does not
exist.


I would feel much better if i didnt have outstanding finance on a car that doesnt seem to exist
DVLA have no record of my car!!! - bathtub tom
The flip side is:

If it doesn't exist, then they can't seize it. Try witholding payments. ;>)
DVLA have no record of my car!!! - Hamsafar
Does the existing tax disc carry the reg. no. you assume the car has and are using for your enquiries?

Does it appear genuine?

Can you ring DVLA with it's serial number and see what car it was issued to?

Where was the tax disc issued?

Edited by Hamsafar on 04/12/2008 at 14:23

DVLA have no record of my car!!! - henry k
I would investigate " very quietly". Your insurance and tax disk both bought in good faith may not be valid for your vehicle.
DVLA have no record of my car!!! - craig2810
I would investigate " very quietly". Your insurance and tax disk both bought in good
faith may not be valid for your vehicle.


That is the worry, we have taken the car off the road until it is all sorted out. I have a feeling its not going to be fixed overnight
DVLA have no record of my car!!! - craig2810
The existing tax disc has the correct reg on it, it is also printed on which i think means it has been done at the DVLA office or online. ( not 100% sure about that)

To me it looks perfectly genuine, if its fake then its a very good copy and has convinced 2 seperate police officers
DVLA have no record of my car!!! - Rattle
I would be concerned, the problem is the police could find something iffy with the APNR. Have you checked the VIN numbers to make sure they have not been tampered with?

I really cannot see how the record at the DVLA could have been deleted, there would be systems in place to prevent that happening. Also when a car is scrapepd the record remains on the system. My dad scrapped his Mini in 1984, its still on the DVLA database!
DVLA have no record of my car!!! - craig2810
Ok i am now very worried i have just checked the VIN numbers and although they dont appear to be tampered with the one under the bonnet is totally different to the one on the dashboard
DVLA have no record of my car!!! - adverse camber
different VIN numbers you mean?

Call the cops.

You did say that the dealer you bought from was reputable?
DVLA have no record of my car!!! - craig2810
The VIN number appears to be in 2 places, one behind the windscreen at the back of the dash and one under the bonnet. They are both 17 characters in length but both numbers are totally different.

Its a pretty big and well known garage that i purchased the car from
DVLA have no record of my car!!! - Rattle
Sounds like a possible cut and shut, it is also entirely possible for a cut and shut to pass the MOT if it has been done professionaly as the cut marks can be so easily hidden. You would think they make a good job of making sure the VINs match though :(.

Hopefully as I said it is perfectly safe and the car is fine, but with something which might now be safety related you have done the right think to keep the car of the road.

I watched a program a few years back and they took three cut and shuts to be MOT'ed only one of them spotted it. It is not the MOT inspectors fault, it was just the job was so well done.

Good luck and I really do hope the end of the outcome is good.
DVLA have no record of my car!!! - Rattle
The problem is if the car is cloned or what ever and it is not your car, you will still owe the money on the car :(.

I always make a point of HPing any car (I did even for my £350 Fiesta) to stop this from happening. The local cop shop should be able to help, the dealer should have HPied the car anyway all respected ones do. Both VINS should match.

I dont' want to scare you but the car could have a cut and shut as well, it is unlikely but the tax disc could be a professional fake, the MOT test is supposed to check the VINs match though I believe?

Did you see the V5 before you bought the car? I know these things are easily missed.

I would contact the police and say you suspect something is dodgy they will give it a good check over and if they believe the car is not a cut and shut etc, they may let you keep it if you bought this in good faith.

In the 1970;s my grandad unknowingly bought a stolen car (my uncle was a copper and he went with him to buy it!!!!) and when stopped by the police they had proof the car was purhcased legally and the owner had already had an insurance settlement so he was allowed to keep it.

Hopefully it is just a silly database error and the two VINs match you just read the wrong number or something. Do the registration plates have dealer marks on them? Does it have any indication on it who supplied the plates?
DVLA have no record of my car!!! - rtj70
Have you done a vehicle check on something like the RAC site. If you put your reg in it should come back with the model without paying anything.

www.rac.co.uk/web/vehicle-checks/car-data-check/

This does sound a little worrying. We deleted your car model/make but if you let people know what it is they can tell you where another VIN plate should be. Often on the driver door B pillar or under a flap in the carpet on the driver's side.

Hope this works out okay.
DVLA have no record of my car!!! - Rattle
Tried to edit my last post but its too late, I am not trying to scare monger here, just suggesting a possibility than the car might be very unsafe. There is very little cut and shuts on the road so the chances of it are very slim, at worst it is probably an accident damaged car which had been stolen or something but they forgot to 'replace' one of the VINS. Either way the DVLA will have a record of the two VINs providing they are from a UK registered car so they will be able to find out the identity first. Phone the DVLA first with your new information then phone the police if it does look like your car has a fake ID.
DVLA have no record of my car!!! - movilogo
You can get an interpretation of VIN here

analogx.com/contents/vinview.htm

DVLA have no record of my car!!! - craig2810
I tried that site earlier but the check digit is invalid apparently
DVLA have no record of my car!!! - movilogo
Use this link as well

www.autocalculator.org/VIN/Free-VIN-Decoder.aspx

But most sites are unable to interpret the last 50% of VIN - as it is often manufacturer specific
DVLA have no record of my car!!! - craig2810
The problem i have is that the reg number isnt recognised anywhere so i cant hpi or use any other car check web sites.

The car is a mk4 golf tdi, i have located 2 vin numbers but i believe there maybe more in the car somewhere, does anyone know??

My worst fear is that its a cut and shut and it gets taken away leaving me with outstanding finance on the car, i am going to phone the dvla with both VIN numbers and see what they say.

Hopefully it will be sorted out but i have a really bad feeling about it
DVLA have no record of my car!!! - Rattle
I think there is a much greater chance of the car being a clone than a true cut and shut. The police may let you keep it providing the insurance has already setteled the true owner. Do decode both the VINS with the link given above, it will tell you what car it should belong to, what model and the year of manufacture.

Golfs are a firm favourite for cloners as they are popular cars.

If it was a cut and shut then I can't see the need for a fake plate as the ID would always appear to be genuine but by now I think you would have noticed all sorts of suspension issues, pulling to the left etc if it was a cut and shut.
DVLA have no record of my car!!! - oldnotbold
Look inside the boot spare wheel well - there is often a manufacturing sticker in there that has the VIN on it.
DVLA have no record of my car!!! - mfarrow
You're local dealer's parts department will be able to decode your VIN and tell you what engine/spec/colour it should have no problem, and whether its real.
DVLA have no record of my car!!! - Mapmaker
Rattle>>The police may let you keep it providing the insurance has already setteled the true owner.

What evidence do you have for this? If the ins co has paid out on it, then the car belongs to the ins co.

Obviously you have very generous ins cos to use??????



Surely the finance company will have HPId the car - they wouldn't want to lend money against a car that doesn't exist - or that already has a loan against it... would they now?

I've never HPId a car I've bought. At £20 a pop, I've spent less on a car than the cost of doing all the HPI checks. So quids in.
DVLA have no record of my car!!! - craig2810
I would have thouhgt when you were buying from a dealer and fnance is involved the car would have been HPI'd by them before they bought the car in the first place and then again by the finance company.

Time will tell but either way it isnt looking good for my wee car
DVLA have no record of my car!!! - stunorthants26
Firstly, sorry to hear that you may have perhaps been sold down the river, it happens unfortunatly and it is very unfair.

Is there no way with the DVLA that you can search via the VIN number that you have?

DVLA have no record of my car!!! - captain chaos
See the dealer. I hope everything turns out well for you
cc
DVLA have no record of my car!!! - Armitage Shanks {p}
As Rattle comments, it would seem strange to go to the trouble of doing a visually perfect cut and shut and then spoil it by not matching the Vin numbers. I really hope that this works out satisfactorily for OP!
DVLA have no record of my car!!! - Cliff Pope
Make absolutely sure that the numbers you are looking at really are VIN numbers.
The handbook should list the several places where the number appears, usually a rivited on plate, a plastic strip on the dash, and stamped on a door post or two, or another sticker in the boot. The stamped-on one is pretty conclusive, and takes a lot of work to fake.

I had a problem a few years ago when an over-enthusiastic MOT tester fed in the wrong number from the plate under the bonnet. There is a long string of numbers there, many of them not VINs but looking somewhat similar. A week after the MOT was issued I got a query from DVLA/VOSA because the numbers did not match. It was all quickly sorted out when I explained.
DVLA have no record of my car!!! - adverse camber
I think that the fact that you bought from a good dealer is in your favour - you will go back to them to get you sorted out. Even if you have to go to court I think you will be OK.

I think that the police or a dvla office (where they do inspections) to sort out the reality of the vehicle.
DVLA have no record of my car!!! - Hamsafar
If you plug in a diagnostics machine such as VAG COM, the VIN will be read from several of the ECUs which could provide interesting info.

Here is a VW specific VIN decoder which will read all digits and inform you the spec of the car....
www.bitnet.ro/vw/vindecoder/
DVLA have no record of my car!!! - craig2810
It is definately the VIN number im looking at, i have contacted the garage i bought the car from and they are looking into it. Hopefully it is just a mix up somewhere along the line but there does seem to be something really not right with the car.

I am hoping that the fact i bought it from a dealer means i have slightly more chance of a resolution in my favour, if i dont get any joy with them il need to get onto the DVLA again
DVLA have no record of my car!!! - boxsterboy
Hopefully it is just a
mix up somewhere along the line but there does seem to be something really not
right with the car.


I'm sorry, but 2 completely different VIN numbers is not 'just a mix up'. The garage you bought from may have been inocent too, but somewhere in the past someone has been less than honest about this car. Be very suspicious of anything anyone connected with the car's history tells you!
DVLA have no record of my car!!! - Rattle
Just had a horrible thought, have you checked the registration and VIN on your fanince records? The dealers may have swapped paperwork in order for for a HPI pass to be done.

Nothing adds up:-

1) No record at DVLA - so the registration plate appears to be a fake made up record, it won't be showing up as taxed or insured as the plate does not exist and sure if there is no matching record that will show up on the APNR?

2) The miss matching VINS, providing you are certain you have read the right numbers then the car is not genuine there is no explanation for different VINs other than accident damage/cloning/cut and shut/stolen what ever.

3) If the dealer was genuine they would have also HPI'ed it?

I would be a bit suspicius of the dealer myself, but give them the benefit of the doubt for now. If they do have something to hide the police will soon get to the bottom of it.

As for the person that says they never HPI, you can get basic checks on the plate and VIN for £3, it also says if its been written off, stolen etc. It is well worth it even on a banger.
DVLA have no record of my car!!! - J500ANT
If the dealer has put finance on this car for the OP then the finance company are the customer until the last payment is made - so I would presume they would be the people to shout at.
DVLA have no record of my car!!! - J500ANT
Any update on this?