"You're short of a key, that's all. In the general scheme of things it's something very minor."
Until you really, really need the second key, and then your new car is just a lump of immovable metal. The OP has bought a new car - the least they can do is a) return his calls and b) supply what they agreed to deliver.
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Dealer Principal! What a pompous name for head salesman!
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call them and tell them you have lost the key; please can they either get you the spare or another car :)
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Dealer Principal! What a pompous name for head salesman!
Don't display your ignorance! The DP is not a head salesman (that would be the Sales Manager), he is the guy in overall charge of the entire dealership - probably a 75k a year job in a large Toyota outlet - and has usually climbed the ranks from the service dept rather than sales.
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Don't display your ignorance! The DP is not a head salesman (that would be the Sales Manager), he is the guy in overall charge of the entire dealership
But it is so laughably pompous though. You don't get head honchos in other businesses called 'Company Principal' or 'Managing Principal' 'Factory Principal' do you? they're called something like 'chief exec. officer', 'managing director' or 'chairman' - which are bad enough, but at least simply descriptive.
I think the high fallutin' titles are an attempt to differentiate & distance themselves from the common or garden 'car dealer' with all their 'baggage' & slightly grubby image & make themselves appear more than simply high street hawkers & shop managers.
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But it is so laughably pompous though.
I don't see that at all - it's just an industry specific way of saying General Manager. No idea where it comes from, but it's perfectly descriptive to me.
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I don't see that at all - it's just an industry specific way of saying General Manager.
Eh? what's 'industry specific' about 'dealer' or 'principal' - both could refer to any boss in any business - people 'deal' or trade any & all goods/services - so why not just say 'general manager' No, it's all just 'industry specific' BS to me. Some get off on it though.
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You get a "School Pricipal"! This nomenclature is all part of modern management - Mission Statements, Risk Assessments and similar dross. Don't tell me about it - I work for the NHS where a think a lot of this carp was invented!
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This nomenclature is all part of modern management
It's not a modern thing (depends what your view of modern is, I suppose!), but the term DP has been around for as long as I can remember - certainly 30yrs or so.
There must be some reason why DP is used, although some dealerships I've dealt with have had General Managers. Perhaps someone will be kind enough to enlighten us?
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Until you really really need the second key and then your new car is just a lump of immovable metal.
Well, I certainly wouldn't have waited 24 days without finding a solution. Within a couple of days I'd have had another key cut using the available key as a pattern, and I'd have ordered a genuine key from their spares department. The car's documentation would almost certainly have included the key number. It's all very well standing on your dignity and telling the dealer that they've got to find the other key or else, but if you can solve the problem on your own then you might just as well do so. It's not as if it would cost a fortune. Then, if the dealer did happen to find the missing key you would have even more keys, and in my opinion you can't have too many. I bought a third key purely so that when I take the car in for servicing it won't matter if they lose the key. For the expenditure of a few pounds I had peace of mind.
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Maybe they just need an incentive - You could park it somewhere that would really inconvenience the dealer - maybe blocking the entrance - leave in gear and lock it up.
Then go into the office, apologetically tell them you've lost your only key but it shouldn't be a problem because there's a spare one somewhere on the premises that they should be able to find...
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I take my checklist when I collect a new to me car. Not all there: I don't take nor do I handover final money...
Funny how some salesmen always forget what they offered you to get a sale.
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