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If you have had problems with this company call Consumer Direct tel: 08454 040 506 (ask them to call you back if you do not like 0845 numbers they will call? you right back) they will take all details? and have the Trading Standards call you within 7-days.
Alternatively go straight to their complaints department and tell them you have taken legal advice and do not accept their position in regards of your cancellation charges .That you believe they are operating in contravention of the Financial Services(Distance Marketing)Regulations 2004. Give them 14 days to refund any monies owed to you or you will be requesting a \"Letter Of Deadlock\" and will be referring the matter to the Financial Ombudsman immediately. This got me back most of my deposit back when I cancelled my policy in after a week .Cancelled within the legal cooling off period and they tried to take the whole deposit off me.
Happen to be a Which ? magazine subscriber and so had access to a legal advisor so this was invaluable in getting back most of my deposit. Good luck.
(Edit: sorry but I've had to delete some of this post as it contained defamatory comments and allegations which we can't allow on a public forum like this.)
Edited by Avant on 01/05/2012 at 22:27
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