warranties be aware:update - Roger K.
Original posting:
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Author: Roger K. (---.cache.pol.co.uk)
Date: 02-12-01 16:40

I have recently had some warranty work (used car) carried out by a well known Rover main dealer in SE London.

I had a lower radiator outlet pipe split.
I took the car to the dealer and explained the exact fault - I even drew a diagram for them! (I knew the precise details because I had to effect emergency repairs in order to get the vehicle to the garage)

They charged me for a radiator pressure-test , saying this was a requirement of the insurers, before they would agree to the claim. I checked with the warranty company who said they did not ask for any diagnostic work.

I am disputing the garage fee ( 0.4 hour @ £64 per hour) saying that the test was unnecessary and in any event, they would have seen the fault if they had simply removed the bottom hose--work that they have already been paid for.

It would seem that diagnostic work is not covered by the warranty, but this is not stated in the policy document.
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After lots of correspondence, I have received a cheque for the disputed amount! Be aware of this ploy!!
Warranty - David Lacey
Diagnostic work is not covered by any Mechanical Breakdown Warranty.
Never has been and I doubt that it ever will be.

David
 

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