Firstly, apologies for the long post.

There was damage to my car when it was collected (new) from a main dealer in May 2018. The damage was to the screens within the car and appeared to have been caused when the car has its first clean. This was raised with the salesman and I have written evidence of this. This dealership is located approximately 80 miles from my place of work and is not my local garage.

After many phone calls and email back and forth, including damaged screens being replaced in the car, and the car being rejected twice being delivered back to me, the car was returned to me with two new screens fitted in early December 2018. Due to the amount of time it had taken and poor communication from the dealership, I had contacted the manufacturer who had raised a case and were overseeing the repair works.

When the car was returned to me in December, there was damage to the dashboard surrounding the screens and some external damage to the car. It was agreed, after speaking to the case manager from the manufacturer and the dealership, that I would accept the car and it would be repaired by my local dealership, and all costs covered by the dealership that originally sold me the car. The only reason for accepting the car back was that the car was 7 months old and I had been driving a courtesy car (not the same model as the car I had purchased) for almost three months of this time.

My local garage (also a main dealer, however different company) have provided a quotation, as requested by the original dealer, to undertake the works. This was provided in mid-January 2019.

I am now left with a car that has damage to it, both internally and externally, and the original dealership is refusing to return phone calls or answer emails. Can anyone please advise on my position with regards to getting the vehicle repaired?

Many thanks in advance!