Most recently answered consumer rights questions
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I brought Jaguar XE secondhand from a dealer in December 2019. After three months, the car suddenly stopped while driving and failed to start. A local garage diagnosed that the engine and turbo need to...
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I picked up a 2019 Audi A4 Avant in January this year. On day one, an oil light flashed up. I took it back to the dealer, got the oil topped up, they were very sorry - blah blah blah. Day 2: a very bad...
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I just bought a new Volkswagen Golf. I polished the car as it felt slightly gritty on parts of the roof. When working on the roof, I saw some rust marks on the driver's side side where the roof meets the...
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I'm interested in a car I have seen advertised in a classified ad on eBay by a trader. They advise that the vehicle is a "Part exchange to clear and, like all our part exchange to clear, vehicle is being...
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My new car has broken down three times in less than 12,000 miles/six months with the same fault each time. I have the car on personal contract hire. How do I reject the vehicle as I find it unacceptable?
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I purchased a 2018 BMW X6 with a full service history and warranty until 25 October 2020. It has 22,500 miles on the clock. 140 miles into a journey, a regular clunking sound came from the engine. The...
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My daughter purchased a 17-plate Fiat 500 five months ago. It started dripping oil yesterday. When checking the oil level, she found white foam. She's a key worker and needs transport. Can she reject the...
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Yesterday (March 18), I traded in my car for a used Qashqai at a Nissan dealer. Car is registered 11 months ago with 3700 miles. Serviced by the Nissan dealer on 24 Feb 2020. I drove it towards home for...
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I have a 2014 Mazda CX-5, which I have owned for seven months. I purchased from a car trader. Last week, it failed very suddenly with loss of power and black smoke from the exhaust, there were no warning...
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The paint is bubbling on my red 2013 Mercedes-Benz SL. What are my legal rights regarding guarantee obligations from Mercedes?