Can I reject a car because it doesn't have folding mirrors?

An elderly friend took delivery of the new mk8 Golf earlier this week. To his dismay, it doesn't have folding mirrors - which he needs because of a narrow garage. As his previous Mk7 had folding mirrors, he assumed the Mk8 would have the same. VW customer services told him he should have bought a 2021 model! Has he grounds for rejecting the car?

Asked on 13 August 2020 by Lawrence Foye

Answered by Georgia Petrie
Afraid not, you only retain the right to reject the car if there is something fundamentally wrong with it. If your friend was told that it had folding mirrors, then he might be able to reject it but even that would be a bit of a stretch. You don't say which trim or spec his old car or new car was, but he may have spec'd folding mirrors (or picked a trim level with them as standard), but that doesn't mean they're standard on the model he bought.
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