My new car has rust marks on it. Should the dealer fix this issue?
I just bought a new Volkswagen Golf. I polished the car as it felt slightly gritty on parts of the roof. When working on the roof, I saw some rust marks on the driver's side side where the roof meets the windscreen just above the door. What should I expect the dealer to do about it when they reopen? Haven't been in touch as they are closed due to Covid-19.
Asked on 20 April 2020 by Phillew
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If you have owned the car for less than 30 days, you are entitled to reject it under the 2015 Consumer Rights Act. I wouldn't accept a brand new car with rust under any circumstances. It suggests the paintwork has a serious flaw or the car has been damaged during its transport from the factory. For your consumer rights, see: www.honestjohn.co.uk/how-to-reject-a-car-your-cons...s
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