My car isn't reliable and keeps refusing to start. Can I get my money back?

I got my car - a 2015 Mercedes A-Class - at the end of January. Twice it’s been recovered from my drive as it wouldn’t start. The dealer I got it from is saying it’s a software update that needed doing that’s why it wouldn’t start the second time. I don’t understand how a software update will stop your car from starting! I’ve had a warning Light on saying “without changing gear consult workshop". Where do I stand? Can I ask for my money back? The dealer has covered the cost of everything so far but I have lost all faith and it’s not reliable.

Asked on 5 November 2020 by Kerry

Answered by Dan Powell
If the dealer is unable to fix the car then you may be entitled to a refund, minus a fair deduction for the usage you've already had from the vehicle. However, given that these deductions can be quite expensive, it may be better to work with the dealer to find a solution. Personally, I would return the vehicle and ask them to replace it with another 2015 A-Class in similar spec. For your legal rights, see:
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