My car has been seized by the police - what do I do about insurance?

My car was impounded by the police because it is suspected of being in a crime (not by me) and I won’t be getting it back until they have have finished the investigation. I am buying a cheap runaround...

My car had a respray after an accident - but the new paint looks out of place with the rest of the car?

A Local Authority vehicle bumped into my eight year old Ford Focus. Their insurer, Zurich, arranged repairs via a Nationwide Repair Centre. The repairs were all to the near-side. While the actual repairs...

My insurer won't pay out what my car is worth after a no-fault accident - what should I do?

I was the innocent victim in an accident. My car was in good condition, but the third party insurer doesn't want to pay out because they say it's not worth repairing. I cannot buy a car that will be as...

My van rolled into another car, will my insurance cover their repairs if I wasn't technically driving at the time?

My van failed its MoT a few days ago, so I’ve been doing the work myself to get it passed. I finished it today, but as I let it back off the jack it started rolling forwards and hit a parked car. I wasn’t...

Do I need to tell my insurer if I attend a speed awareness course?

Do I have to inform my insurance company of a speeding offence if I was not fined, no penalty points were issued and I attended a speed awareness course? The course tutor said I do not need to inform anyone.

My insurer won't repair my car - what should I do?

Following an accident, my car has substantial damage to a rear wing, wheel and suspension components. The insurer's suggested repairer will not repair the car. They say there was a previous repair and...

Can an insurance company demand payment for a policy which no longer exists?

Can an insurance company demand money for a policy which was renewed on 1/3/2018? They are saying I gave the wrong information on a policy which ran from 1/3/2017 until 1/3/2018. This policy is now finished...

My friend damaged someone's uninsured car - should she just settle it herself without involving her insurance?

My friend's caused slight damage to a neighbour’s car, which was parked on a public road. She admitted liability and asked for his insurance details. He refused saying that his vehicle was uninsured and...

My car was written off - how will my insurer calculate the premium increase for all four policies I'm on?

A guy drove into the back of my old trusty Volkswagen while parked and unattended outside of my house. The amount of damage has been enough to be declared a write-off. The driver wishes to pay for the...

When it comes to claims - how far back do insurance companies expect you to go?

When requesting an online insurance quote I know you have to declare all claims, but how far back do insurance companies expect you to go back, or do they only go back so many years? Do you reckon it was...