Ask Honest John

Most recently answered consumer rights questions
I bought a 2014 Volkswagen Tiguan with a full service history from a main dealer. On taking delivery of the vehicle I started to clean it and noticed in the boot under the polystyrene liner was rusty,...
When a dealership offers an approved used car for sale with the final year's balance of the manufacturer's warranty still in place, is it fair to expect them to put right any wear and tear faults before...
I recently returned my car under the voluntary termination clause. Upon returning the car, it was discovered that the dealer didn't stamp the service book and now the finance company want me to pay an...
I bought a car from a classic car auction described as maintained regardless of cost. It turned out to be in a dangerous and unroadworthy condition. The car was entered by a motor trader. Do I have a claim?
Last year I purchased a car that subsequently failed its MoT on emissions due to various failed sensors which were being hidden by an EML light that had been very obviously tampered with. There is no way...
My wife bought a Fiat Panda Cross in Dec 2014 on a PCP. By Aug 2015, the rear differential was leaking oil and needed replacing. Over the period of the three year warranty several other issues came up...
I bought a Kia Cee'd ex-hire car over a year ago. It was just over a year old. It started developing problems after a year and it appears I have purchased a car that has been repaired. I got in touch with...
I recently bought a refrigerated van and there have been problems with it since I’ve had it. I’ve had to pay for more gas to be put in for the fridges. The company said they would reimburse me for the...
My 2014 Ford Fiesta has 12000 miles from new. The Powershift transmission has started to whine under acceleration and gives the feeling the clutch is slipping as the vehicle doesn't drive forwards as it...
I purchased a Range Rover Evoque in March 2017 from a main dealer. The salesman said it was first registered in November 2016. The warranty was three years from that date. At the end of May this year I...