Our electric Smart doesn't reach the claimed range - what can we do? | Ask Honest John

Our electric Smart doesn't reach the claimed range - what can we do?

Smart provides a range figure of 99 miles for its Smart EQ. In the two weeks we have had ours, we have never had an indicated range of more than 72 miles and in reality, less. Temperatures have been moderate - between 12 and 18 degrees C, and we have been careful to minimise electric consumption from functions within the car. I would be grateful for any insights you might have and also whether we have a case to complain to Smart?

Asked on 23 September 2018 by Willi Moore

Answered by Honest John

Depends on the wording. If it says "range up to 99 miles", nothing much you can do. If it says "range of 99 miles" then you can return the car for a full refund because it does not have the promised range. Shame, because they are huge fun to drive in town traffic: www.honestjohn.co.uk/road-tests/smart/smart-fortwo.../ and
ForFour here, where the range was criticised: www.honestjohn.co.uk/road-tests/smart/smart-forfou.../ Your rights here: www.honestjohn.co.uk/faq/consumer-rights/

Tags: consumer rights electric cars electric car range

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