My grandson's new Vauxhall Corsa is faulty - what are his rights?

Two weeks ago, my grandson bought a 2015 Vauxhall Corsa 1.2 for just over £6000 from a main Vauxhall dealer. It came with a one year warranty and the car is on credit taken out with them. Last week, he had to be towed back to the garage by the AA. They could not give him a loan car because he's 18 years old and, after stripping down the engine, were unable to find the fault. They will have to get someone from Vauxhall to look at it, so we've been given no time estimate as to when the car will be back. Could you please tell me what his rights would be and what he should do?

Asked on 23 October 2017 by Roy Coverdale

Answered by Honest John
Under the Consumer Rights Act 2015, he is theoretically entitled to reject the car for a full refund of the purchase price. Existing case law helps him. Don't take any nonsense from the dealer. Demand the full cash back immediately: www.honestjohn.co.uk/faq/consumer-rights
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