What do I do if a dealer refuses my rejection of a mis-sold car?

I purchased a car which me, and a witness, were told had full service history. It doesn't. I wrote stating I am rejecting the car but have had response back saying the sales person now denies telling us it did. When I asked him where it was he replied "how strange, it should be in the pack". They're refusing my rejection based on this but I believe I paid market price for this car including service history. What can I do?

Asked on 12 January 2017 by Melonie

Answered by Honest John
If you paid less than £10,000 for the car, take the matter to Small Claims and let a judge rule on who is telling the truth: www.honestjohn.co.uk/faq/consumer-rights/
Dear Honest John,

Please help me choose my next car. I would like it to have:
    Select a few terms below
Similar questions
I bought a Jaguar XJ 2.7 TDVi for £15,500 from a main Jaguar Dealer. I was told it had full dealer service history, having been regularly serviced by them. It did not come with a service book but I have...
My son has just purchased a Volkswagen Scirroco from a 'dealer'. We checked the service record book before purchase and the last service filled in the book did not have a garage stamp, but it was completed...
I bought my BMW X5 (December 2012 reg) from a BMW main dealer with a full service history in April 2016. When it was delivered the service book was missing and I have confirmation that this was "To follow"....
 

Ask Honest John

Value my car