When am I legally obliged to reject a car?

Three months ago we bought a Ford S-Max. Within a week it developed an intermittent 'engine malfunction' warning and our local garage did a diagnostic check.

They had it for a few days and replaced a part as they had 'had a similar problem in another S-Max and this is how they fixed it'. The fault has happened again and the car is back with them to replace another part as this is how 'fixed a Kuga which has a similar engine'.

So far they have spent two days investigating the fault (which is different from the previous fault) which apparently is different from the first fault - they have refused to take it to a Ford main dealer as that would cost too much. How many chances do they have to attempt a fix? If it happens again can I take it to a main dealer for it to be fixed and then bill them for the cost?

Asked on 8 February 2015 by Londoner

Answered by Honest John
They get one more chance to fix it (3 altogether), then you can reject the car: www.honestjohn.co.uk/faq/consumer-rights/

Of course, that doesn't mean that you won't then have a legal battle on your hands if they contest the rejection.
Similar questions
I purchased a pre-reg Mazda MX-5 2.0-litre from a dealership with 170 miles on it in the summer of 2017. The handling got progressively worse and I took it back to the dealership for investigation a few...
I wrote to you a few weeks ago about a fuse box fire in our 2013 Volkswagen Passat, which we have owned for almost six months now. We got our car back from the dealer on 19 October and everything thing...
I recently purchased a 2008 Lexus IS 250 from a dealer. It has a fault that has been diagnosed as faulty VVTI controllers (cam gears). The dealer is rejecting my claim that the car was faulty when he sold...
Related models
Strong blend of comfort and performance. Fun to drive. Standard equipment is high on all models.
 

Ask Honest John

Value my car