I was mis-sold a warranty when I bought my Fiat Ducato Maxi Van - what should I do?

I bought a Fiat Ducato Maxi Van in 2007 through a specialist van dealer in Bolton, and was sold it with a 3-year 100,000-mile warranty. It's in its third year now and the slave cylinder has gone on the clutch, and there are also issues with the engine management. I am now being told it's a 2-year manufacturer and 1-year dealer warranty so I'm liable for the bill, which is £1400 plus VAT. Obviously I have been mis-sold the warranty but I am being told I haven't a leg to stand on. The dealer says it has been sold correctly as having three years' warranty, even though the third year isn't worth a scrap, and Fiat aren't interested as they are just the manufacturer and in their words aren't responsible for how their dealers sell. Can you help?

Asked on 10 June 2010 by Albi

Answered by Dan Harrison
Unfortunately the devil is in the small print - although it's a three-year warranty, the dealer is responsible for the third year. Several manufacturers have this set-up. It might be worth getting some legal advice, though, and one of our legal eagles in our legal forum may be able to help: www.honestjohn.co.uk/forum/threads.htm?f=12
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