Thanks for suggesting that I should get an independent repair quote following an accident.

Thanks to your advice, after a recent crash, I have had a quote from an independent garage which was quite a lot cheaper than the quote from the insurer's recommended repairers, and the insurance company has agreed to cover this cost. Presumably the insurance repairers were trying to maximize their profit from the repair.

Asked on 8 November 2010 by JO, via email

Answered by Honest John
I'm pleased that your insurers were so sensible about this. Feedback is that some insurers are getting their act together, preferring to allow more economical local repairs that the car owner can organise. It's not that their contracted repairers rip anyone off. The just do a very complete job to a standard, often with new parts, and sometimes with severe delays that put up the cost of the hire car you are in while the repair takes place. But if the cost of this writes the car off, the sensible way out is to approve a cheaper repair that doesn't write the car off.
Similar questions
My locked 2007 Mazda 6 TS 5-door auto parked on my driveway was struck by a car veering off the road at speed. After demolishing part of my neighbour's wall and part of my hedge it bounced off the rear...
The boyfriend of my neighbour's daughter damaged my car lightly. As all parties agreed it was minor damage, I said I'd get a quote and we'd get him to pay the repairer on the day, I had him booked in this...
I had a low impact bump causing damage to rear bumper and small dent to body work above bumper. I claimed on my insurance and my Toyota RAV4 was allocated a date for estimate to be carried out at appointed...

Value my car