My approved used car has no service history and the warranty is void - what can I do?

A few months ago I bought a second-hand Hyundai i40 from an approved dealer. The service is now due on this car, but my local Hyundai dealer has told me there is no record of servicing on their system and this means the manufacturer warranty is void. I purchased the vehicle because I wanted peace of mind from buying a used car. Can the main dealer do this? I was under the impression I was paying a premium for the approved dealer to take the stress away. The vehicle was apparently a Hyundai lease car before I purchased it.

Asked on 17 December 2019 by Steve Keay

Answered by Honest John
No, the dealer cannot do this to you and now the dealer has to provide you with an equivalent warranty to the warranty that would have been provided by Hyundai. If you wanted to, you might even be able to get your money back in full because, on the face of it, the dealer committed the Civil and Criminal offence of 'Misleading Omission' under the Consumer Protection from Unfair Trading Regulations 2008 that you can find, together with relevant case law, by scrolling down to it here: www.honestjohn.co.uk/faq/consumer-rights/
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