Do you have a minute to answer an electric vehicle survey? Start the survey | No thanks

The way my black box was installed has damaged my car - what rights do I have?

The way my insurer installed my black box messed up my car to the point where the fan stopped working and the engine overheated. What rights do I have against my insurer?

Asked on 31 December 2018 by Christy Hetherington

Answered by Tim Kelly
If the agent who fitted the box was acting on behalf of the insurer (i.e. paid by them) then you have rights under the law of bailment. They (the agent) has a legal duty to keep your vehicle free from damage while in their control. Should it be damaged in their possession, they are liable for the cost of rectification. You also have different legal rights under the 2015 Consumer Act, again giving rights to sue the agent who fitted the unit for their negligence. You would have to prove their negligence caused the faults you have advised of. The starting point is to complain to the insurer, then take to the Ombudsman, the better way is to sue them via the courts.
Similar questions
My grandson has had his car insurance cancelled as they have said the black box showed that he was speeding. They have also kept £200 for a months car insurance - the original price is £6399. Is this legal?...
What is black box insurance? Do I buy my own ‘black box’ or does the insurance company supply it?
My 17 year old son has had a telematics box fitted for the full duration of his two months of driving since he passed his test. His driving has been improving generally with a general reduction of 30-40%...

Value my car