Hyundai ix35 - delayed delivery

From a personal perspective I only discovered this resource last Friday, much too late to help me personally but I do feel a responsibility to draw to your attention that Hyundai are acting irresponsibly and are continuing to mislead would be clients who have paid deposits in good faith in expectation of quoted delivery dates. Today I found out my order placed on 20 August and due for delivery end September but slipped to end October/first week in November has not even got a build date. It is hard to determine with certainly where the misrepresentation lies but on the balance of probabilities the problem lies more with Hyundai manufacturing than the dealership. Very recently manufacturing has told dealers not to quote any dates but that did not apply to orders placed before the end of September. Remarkably Hyundai customer services (a misnomer if there ever was one) are completely unresponsive and it has taken me 10 days to wring a response from them - quite happy to forward you a copy if you wish. I'm writing this in the hope that you will highlight Hyundai's cavalier attitude to the problems that they have made to nearly 400 people who have listed stories on your forum. If you want to sight particular cases I'm sure you won't be short of volunteers but I'm more than happy to stand up and be counted. It is only right that you have first crack at this but I do intend to involve other journalist in due course and as you know if you choose to run something it will spawn copycat articles.

Asked on 9 November 2010 by IhateHyundai

Answered by Honest John
I explained this in the thread. We ran a live Q&A with the MD and PR of Hyundai. If you ignored this and did not read read my posts in the thread do not expect to be heard here.
Dear Honest John,

Please help me choose my next car. I would like it to have:
    Select a few terms below
Similar questions
Can you give any help on the Hyundai ix35 situation? I have been waiting on delivery since July 2010. It's a 2.0-litre premium with both Media and Individual packs in Cassa White. Hyundai don't tell us...
I ordered A Skoda Yeti (1.8 TSI 4x4 SE+) back in Sept and was told to expect delivery in 3 to 4 months (late Dec to Jan). Today (9th Jan) on visiting my dealer I was told build week has moved from week...
I placed an order with DM Keith Leeds on 6 October 2010 for a Skoda Octavia Estate 2.0 TDI CR Scout 4x4. The only extra I ordered was metallic paint. I did not have a car to trade in. I was initially informed...
Related models
Good value for money. Comfortable and refined interior. Available with two or four-wheel drive. Low CO2 emissions. Five-year warranty. Generous equipment. Full size spare wheel.
 

Ask Honest John

Value my car