Ask Honest John

Honest John Ask Honest John » My 2010 Nissan Juke suffered the common gearbox fault - it's out of warranty, but is there anything I can do?

My 2010 Nissan Juke suffered the common gearbox fault - it's out of warranty, but is there anything I can do?

My 2010 Nissan Juke developed a major gearbox problem (CVT) which would cost over £4000 to repair. The car is unsafe now, and I've since seen on the internet that this is not uncommon. I've been in contact with Nissan, who said it wasn't their problem because it's out of warranty. But, after commenting on social media, I was offered £300 vouchers. Is there any way of getting anything more than this? Nissan said the only recourse would be the Motoring Ombusman. Is there any point in contacting them or should I just suck it up?

Asked on 14 February 2018 by Dorothy Law

Answered by Honest John
It's a 2010, so more than seven years old and outside any supplier or manufacturer Sale of Goods liability. I think that's what the Motor Ombudsman will tell you, but you might as well try. The failure is so common that we advise used buyers to avoid first generation Qashqai and Juke with CVT transmissions (the later xTronic is better): www.honestjohn.co.uk/carbycar/nissan/juke-2010/?se...d /
Similar questions
Our daughter purchased a 2013 Skoda Citigo earlier this year after passing her driving test. The car is now developing a problem selecting first and reverse gears, which is worrying. The car was purchased...
I bought a Citroen C4 with a broken turbo and got a new one fitted with warranty. However, the new turbo failed within 10,000 miles. Another one was fitted under warranty, but less than three months after...
I'm part-exchanging my car for a new one (to a garage). He turned the car on and back off and said his checks were done, but I think there's an issue with the EGR. However, I'm not a mechanic. Do I need...
Related models
Very comfortable front seats with good ride. Feels well built. Strong Renault sourced dCi diesels. Elevated driving position and good visibility.
Loads of choice when buying used thanks to its popularity, bold styling, decent value for money.