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My car has developed a fault, what are my rights? 10 Jan 2022 (Ask HJ)
I recently bought a 2014 Subaru WRX STI from a secondhand dealer, which came with a three-month engine and gearbox warranty. A week later, there was a... -
Looking for a comfortable car - what should I buy? 15 Dec 2021 (Ask HJ)
I have a Volkswagen Polo TSI Bluemotion 2016, the seats are the most uncomfortable I've sat in and I've had passengers on shorter journeys say they really... -
My car is entirely unusable for months due to a part stock shortage. What can I do? 9 Jun 2021 (Ask HJ)
I have a 2015 BMW 7 Series. My garage has diagnosed a faulty column control module and there are no stocks in the UK or Germany. I've been advised that... -
My friend bought a car and within a week the clutch needs replacing. Is the dealer liable? 17 Mar 2021 (Ask HJ)
My friend bought a car from a dealer and within a week it needs a new clutch. He's reported this to the dealer and they have basically said the car was... -
At what age does a spare tyre need replaced? 8 Dec 2020 (Ask HJ)
Can I safely use my 6-year-old full-size spare tyre? It was purchased for my car when new in 2016. The DOT code is from early 2015. I just wondered about... -
Why won't the dealer give us details of the service history of a car we bought? 10 Aug 2019 (Ask HJ)
My daughter bought a 2015 Range Rover Sport in March this year with 40K miles from an approved Land Rover dealer. The car broke down on a recent journey... -
We bought a Euro5 van in 2016 - should it have been Euro6? 15 May 2019 (Ask HJ)
I bought a new Mercedes-Benz Sprinter from a Mercedes dealer in April 2016. It has a Euro5 engine so is liable to the ULEZ charge. I believe I have been... -
Is a low mileage pick-up a good buy? 1 Aug 2018 (Ask HJ)
I have the opportunity to purchase a well looked-after Nissan Navara 2.3-litre diesel auto. It has 9000 miles and was first registered in May 2016. The... -
Dealer refused my rejection of a faulty new car - what should I do now? 8 May 2018 (Ask HJ)
I bought a brand new Mercedes-Benz GLC Coupe. After 28 days it broke down and had to be recovered. I sent a letter expressing my short-term right to reject... -
Why do insurers keep penalty points on record for five years if the DVLA remove them after three? 27 Feb 2018 (Ask HJ)
I just had my renewal quote, when asked if anything had changed I mentioned the removal of three penalty points from my licence last year (after three... -
An insurer-approved repairer botched work on our vehicle - what do we do now? 16 Feb 2018 (Ask HJ)
My son had his van broken into recently, the thief put a hole in the door and undid the lock through this. The van was fixed at a local garage through... -
Why has the timing chain snapped on my 2011 Audi A3 after only 45,000 miles? 9 Feb 2018 (Ask HJ)
I have a 2011 Audi A3 1.8 TFSI, which has done less than 45,000 miles. It went into limp mode and I've just been informed by the Audi garage that the timing... -
I need a large 4x4 but only do short journeys - would a pick-up be suitable? 8 Feb 2018 (Ask HJ)
I need a large 4x4 vehicle (we live on a farm), that will be used mostly for short journeys, that I can throw my gardening kit in - I'm a self employed... -
I recently wrecked my car's engine by driving through a flood - how should I have approached it? 4 Jan 2018 (Ask HJ)
I was driving through a flooded part of a road I use regularly, confident my 2015 Mercedes E-Class would be okay as it's a diesel engine. However, the... -
I sold a car two years ago with all the correct paperwork - why am I now being bothered by collection agents about it? 14 Oct 2017 (Ask HJ)
I've recently been battling the DVLA and collection agent about a car I sold in 2015. When sold, I filled out the V5C, had the buyer fill out their part... -
I got a parking charge for overstaying in a 'free' car park - can I fight this? 15 Aug 2017 (Ask HJ)
I've been charged £100 for overstaying in a McDonalds car park on the A12. I've appealed both to McDonalds (I was in the "restaurant" the whole time) and... -
The clutch on my MINI Countryman has failed after 1000 miles - is MINI liable? 11 Aug 2017 (Ask HJ)
We purchased an approved used 2015 MINI Countryman 1.6 petrol with 11,000 miles from a Mini dealer 12 months ago. We have driven it 1000 miles in the last... -
My E-Class Estate wheels are corroding - should Mercedes-Benz honour my warranty to repair them? 31 Jul 2017 (Ask HJ)
I have a Mercedes-Benz E-Class Estate, which I've had from new since December 2015. The front wheels are corroding from beneath the lacquer around the... -
Is it worth getting an extended warranty? 15 May 2017 (Ask HJ)
MINI are quoting me one year's extended warranty, £425 including emergency service with £100 excess. My MINI Cooper is three years old with 12,757 miles... -
BMW X3 triad of lights, 4X4, ABS and Brake 29 Apr 2017 (Ask HJ)
I have a 2006 BMW X3 2.0d sport, bought through finance. I've had it since 2014, but since the DPF issue I seldom use it. In the first quarter of 2015,...
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