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• Honda CRV - Issues with used car from large dealer chain 29 Sep 2018 (Forum)
  I'm pretty experienced buying, selling and owning all sorts of cars but wonder on the best and most sensible course of action. I'm certainly not happy that letting a warranty policy cover point of sale issues is the right way to proceed.
• n/a - possibly scratched a car, didn't leave details 17 Jul 2010 (Forum)
  Several seconds of staring at the corner of the car, I thought -- "hey, i actually don't see any scratches" -- which was followed by, "I guess I can just go catch my train..." So I got in the car, and drove away, without leaving a note, without taking pictures, and without noting the car or its number plate.
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  Can you recommend an SUV available on the Motability scheme? 15 Mar 2022 (Ask HJ)
  We've followed you advice over the years which guided us to a second hand 09 plate Mazda 5, and a beautiful brand new 18 plate Mazda CX-5 Sport Nav. Due...
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  Hyundai ix20 vibration 5 Nov 2016 (Ask HJ)
  I own a 2012 Hyundai IX20 blue motion 1.6 diesel. I bought it second hand in 2014 with 16000 miles on the clock and a full service history. Since then...
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  Dealer refusing to show servicing paperwork 14 Nov 2012 (Ask HJ)
  I've owned a 2004 Volvo V40 1.8 for about a year. I bought it from a doctor friend who was emigrating and so far it has given no problems at all. Although...
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  Can my insurer get away with an unfair payout for my written off 2005 Porsche Boxster? 30 Mar 2017 (Ask HJ)
  My cherished 2005 Porsche Boxster 987S was involved in an accident last week and was sadly declared a write-off by the insurance company. I bought it from...
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  I've had a terrible experience with Hyundai warranty repairs in France. 18 Jun 2010 (Ask HJ)
  I bought an i30 in March. I have been in France for a few weeks. It now stutters and stammers. I tried the Hyundai dealer in Periquex, they don't deal...
• Nissan X-Trail - Dealer hiding MoT Advisories 10 Aug 2013 (Forum)
  Hello. I wanted to find out what anyone thinks of my next step buying a pre-owned vehicle from Westwood Car and Commercial in Kent last year. At the time of buying the car, I hadn't owned a car for several years and was unaware of the 'new look' MoT certificiates. So, when I paid for the car, the paperwork was handed over to me as normal with a fresh MoT certificate as promised by the dealer.
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  Looking for an Audi A3 replacement 22 Dec 2012 (Ask HJ)
  My wife has a 10-year old Audi A3 that has covered 60,000 miles. A high proportion of her driving is in town and on shortish runs; now she wants a new...
• Vauxhall Astra G Petrol (1998 - 2004) - 2002 1.6 Full Beam issue, now disabled on car 10 Dec 2008 (Forum)
  Removing the fuse box cover only found the fuse pattern to be numbered requiring the manual to correspond to the fuses, which I did not have in my car. So starting at the top, the best thing I could do is remove the 5&10amp fuses one by one in a trial and error experiment to stop the battery going flat on me.
• 22% of 3-year old UK cars fail their first MOT 9 May 2008 (Forum)
  Do manufacturers' service schedules not cover all the points needed to pass a MoT test - if not, why?" [G] And finally: "Are high failure rates down to motorists failing to maintain their cars properly?" First-time MoT failure rates (2007), supplied by VOSA In 2007, 21.6 per cent (580,754) of three-year old cars failed their first test.
• Safety conscious? Riding vs driving 1 Jul 2006 (Forum)
  I do my best to keep safety uppermost in my driving behaviour and be conscious of how I'm "managing" the car. Since starting to ride, I have come to realise just how removed from the driving environment the car makes me. I'm much, much more conscious of the road surface, potholes, drain covers, road repairs, gravel and mud when on the bike.
• Do we molly-coddle cars ? 12 Dec 2002 (Forum)
  -this oil rather than that oil. -special petrol. -supermarket vs main garage petrol. -always warming the car up when you start it before you switch it off again. And it goes on........ -this was or that wax -this bulb or that bulb -endless additives Well, not me. My cars get serviced when something doesn't work or they don't run right; they get an oil change if and when they get a service; virtually any noise can be ignored or covered by increased cd player volume and you get used to it in time anyway; the brake discs would need to be in pieces before they got renewed; the punctured tyre gets replaced on its own, the others can get used to it and who gives a stuff what angle the steering wheel is at as long as the thing goes in straight lines, except when you would prefer it turned corners; as long as the car is level and not making bangs, then the suspension is clearly ok; if it gets a wash, which frankly isn't that likely, it'll get the nearest, convenient automatic car wash and be grateful for it; it gets petrol from whichever pump I stopped next to from whichever gas station I happened to be near when the fuel light started flashing; and if I need to start it cold, move it 2 ft and switch it off again it can damn well get over itself and start again when I need it whether the cat likes it or not.
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  Our car was written off but I disputed this - should I go to the Financial Ombudsman? 15 Nov 2018 (Ask HJ)
  My wife had an accident and as a result the insurance company wrote the car off. I disputed this, but the engineer stuck by his decision. Having got the...
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  Warranty company refusing to pay for new clutch? 3 Oct 2015 (Ask HJ)
  We bought a December 2010-registered Renault Grand Scenic 1.5 dCi in late July with 39k miles on the clock from a used dealer. When we bought the car,...
• Ford Kuga Titanium X - Where do i stand legally 11 Jan 2019 (Forum)
      My problem is this.I brought a Ford Kuga Titanium X from Hendy Fords in Eastleigh last July.When we had some bad weather in September the car starting letting in water from the sunroof area.I informed Hendys about this.And was told by the salesman i dealt with that it was the drains and that I had to get them cleaned out. After a bit of a rant on their Facebook page.Their service manager arranged for me to take the car down to their lot.And they would sort it for me.The car has leaked on me a total of 4 times now.I've also added an extra 400 miles of unnecessary mileage to the car.
• KIA Carens - Second hand car issues. What are my rights? 22 Apr 2015 (Forum)
  We bought a Kia Carens 06 Diesel on the 28th January. Full service history (bar 1 stamp), 1 owner, tidy car, seemed fine £1750). I've always bought 2nd hand cars as been brought up with them and usually pick well. This time I think I was obscured by the fact we were desperate for a new car. We bought from a car dealer, doesn't have a forecourt but is a registered trader with a registered company.
• Not declared - Car written off due to manufacturing defect - help 9 Mar 2012 (Forum)
  If you can't trust a Dealer of the Year, who can you trust. As well as my car and the other they have for sale there is a third car which has recently been sold and that would also require modification. If you value your customers' lives so lightly you should not be in business!
• Deposit on used car deal 14 Aug 2005 (Forum)
  We agreed to give him £8000 and the balance would be paid on completion of the work. We left a bankers draft and drove the car home. We had hardly got a mile from the car lot when the car cut out. Any attempt to give it any throttle would result it cutting out with a bang and the ECU light coming on. (It was ok on the initial testdrive.)
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  If we claim on a policy with my daughter as a named driver - does she have to tell her own insurer? 19 Jan 2018 (Ask HJ)
  In December, our car was showered in gravel from a lorry that sped by. Our windscreen was cracked and the stones left my driver door and bonnet covered...