Mercedes-Benz E-Class Review 2022

Mercedes-Benz E-Class At A Glance

Honest John Overall Rating
This Mercedes-Benz E-Class among the most sophisticated cars the German brand has ever made. It even gives the luxury S-Class something to think about such is the level of comfort, space, quality and technology

+Beautiful cabin design and quality, lovely high-speed refinement, very quiet and staggeringly efficient four-cylinder diesel, futuristic equipment and more spacious than ever

-Lots of safety kit and tech is on the options list, best-riding air suspension a high-priced option, COMAND system still clunky.

New prices start from £40,385
Insurance Groups are between 28–49
On average it achieves 77% of the official MPG figure

Always one of the main contenders in the executive saloon sector, the Mercedes E-Class launched in 2016 encapsulates all that is great about this model. It combines high tech with ease of use alongside excellent comfort and cabin space. There’s a range of excellent, efficient engines that also includes a plug-in hybrid model to make the E-Class as relevant now as it’s always been to company car drivers that make up so much of its customer base.

The E-Class is a class-leading contender for your attention and cash. It does this by being a car more refined, of higher quality and significantly more luxurious than the Audi A6 and BMW 5 Series with which it competes.

It also has to be noted the Mercedes comes with a very broad engine range, covering everything from the company car fleet-pleasing E220d all the way to the mightily fast E63.

There is also a plug-in hybrid model in the range now, so the E-Class has one of the widest, most advanced offerings when it comes to propulsion. You also have a choice of rear- or four-wheel drive depending on the engine you choose, so the E-Class is taking the fight directly to Audi and BMW on this front as well.

One of the superstar choices undoubtedly remains the basic E220 d model, powered by a four-cylinder 2.0-litre diesel engine that boasts an official 53.3mpg.

That would be impressive even if the engine clattered like the generator at a budget camp site, but the fact the E220 d is actually quite pacey and extremely composed make it a remarkable feat of engineering. It’s a board level car with factory floor running costs.

If more pace is required, the six-cylinder diesel in the E300 d offers huge low-rev pick up or you could go the whole hog with the impressively swift and smooth E400 d.

The again, more people will be looking to the plug-in hybrid model offered with the E300 de EQ. It produces carbon dioxide emissions as low as 34g/km. It can travel up to 32.9 miles on battery power alone, which is more than enough for most urban commutes to be completed with zero tail-pipe emissions.

Generously equipped across its various trim levels, the basics you'd expect like navigation, climate control, Bluetooth, a leather-type interior, a nine-speed automatic gearbox, LED headlamps and radar cruise control are all present and correct. It’s a shame, though, that the stuff that really takes the E-Class into the luxury car stratosphere is left on the options list.

That includes a twin-screen panoramic display, which places two 12.3-inch HD widescreens side by side, and a function that allows the owner to remotely un-park the car from a garage or bay using a smartphone app, which also means your phone becomes your car key.

All of this clever stuff is underpinned by the E-Class getting the basics spot on, so it’s still a comfortable, roomy and very classy executive saloon.

Ask Honest John

Are there any fully electric estate cars?
"I have a Mercedes E-Class estate which has been brilliant so far. It’s got about 100,000 miles on the clock and down the line I’d like to replace it with a fully electric version. However, I can’t seem to find any fully electric estate cars being made, much less E-Class estates. They mostly seem to be SUVs. Do you know whether there are any in the pipeline? I’d have thought there would be a market for them. The flat load area and cavernous capacity of mine is just perfect and it’s also a supremely comfortable tow car."
There are very few electric estate cars on sale at the moment as manufacturers are concentrating on the lucrative SUV market. At the budget end of the market sits the MG 5 EV – we rate it very highly, but your expectations might be a little higher after your E-Class. At the opposite end of the spectrum is the Porsche Taycan Cross Turismo. It's a brilliant GT car, albeit one with a starting price of more than £75,000.
Answered by Andrew Brady
My newly-bought used car has a cracked alloy. What are my rights with the dealer?
"I bought a used approved 2018 Mercedes E-Class from a Jaguar dealer. It's still under manufacturer warranty and I opted for year extended dealer warranty. The day I drove it away, warning messages appeared for too much engine oil and AdBlue needing to be topped up. This is after it has been MoT'd and serviced, then handed to me. I topped up the AdBlue but then the engine oil and a tyre pressure issue light showed. I got it looked at and an alloy wheel has cracked. I informed the dealer and they agreed to fix the problems, but they are two hours away so ask me to take it to a local dealer. I do so reluctantly as I don't want to drive it with the broken alloy wheel and leave it with the Mercedes dealer. They fix the oil issue but can't source the alloy, so they also inform me that the car has 2 run flats and 2 non run flats. Mercedes expected me to drive the car away, but I refused and told them to find the alloy. I'm now without a car and it's coming up to a month of ownership. I've driven it less than two weeks. The car had 2 litres of engine oil removed and needed 10 litres of AdBlue topped up, as well as advisories on the tyres. I've been offered no car, compensation or any mention of new/correct set of tyres in the meantime. I'm waiting on an alloy wheel update, what're my rights and what can I ask for? Really frustrated dealing with the dealers. Thank you."
Firstly, you were right to not drive the car with a mix of run-flats and standard tyres. That's potentially dangerous advice. Secondly, as for your rights, you can find them all here: Your ideal situation will probably be getting the car repaired rather than trying to reject it, which you can legally do within the first 30 days of purchase. I'd be asking for a goodwill gesture, too, like a courtesy car, but there's no guarantee they'll give you that. The alloy won't be a goodwill gesture as you're entitled to have the car repaired so it's in 'satisfactory quality, fit for purpose and matches the description you were given'. Thing is, they're already trying to fix the car, so as annoying as it is - they're doing their part. I'd have a read of the 'Your rights in the first 30 days', 'Your rights: 30 days - 6 months' and 'What steps should you take if something goes wrong?' sections in the link I sent. I would've expected these things to have been picked up during servicing, but bear in mind that rejecting a vehicle isn't an easy or cheap process, so it shouldn't be your first option. Covid is also slowing down a lot of things so you may find that they're in the process of sourcing the alloy.
Answered by Georgia Petrie
I'm trying to avoid the London cognition charge. Should I go hybrid or electric?
"I have a really difficult decision to make and I am struggling, so any help would be appreciated. I work as a private hire driver in London and currently try and avoid the congestion zone as much as possible. I drive a diesel Mercedes-Benz E-Class, but should I purchase a newer diesel E-Class for approximately £20,000? Or should I go electric? An electric is considerably more to buy and I don’t think the extra expense will cover the cost of the £15 congestion charge. There also isn’t currently a suitable electric alternative yet. What would you consider as I also need a decent boot space? Is a hybrid ruled out? Thanks in advance."
A hybrid sounds like an ideal solution if you're looking to work in Central London. We'd recommend a Toyota Corolla - it's a really good car that'll prove to be very reliable and cheap to run. There's an estate version, too, if you need a big boot. Alternatively, if you'd prefer something a bit more premium, look at the Toyota Camry - although it'll stretch your budget a bit.
Answered by Andrew Brady
Should I keep my diesel car if my mileage has dropped?
"I own a diesel 2015 BMW 5 Series estate with 51,000 miles - which I love. However, since retiring, my mileage is very low. A pre-owned 5 Series PHEV is frankly too expensive for me now. What would you recommend considering the driving dynamics of the 5? Or should I keep my car?"
It's likely to get problematic as it gets older if you don't take it for regular runs up the motorway. Lots of short journeys could lead to a blocked diesel particulate filter (DPF). A petrol or hybrid model would be a much better choice. A BMW 520i could be a good replacement, or consider a 3 Series if you don't need a car quite so big. We'd also recommend a Mercedes-Benz C- or E-Class, or a Volvo V90.
Answered by Andrew Brady
More Questions

What does a Mercedes-Benz E-Class cost?