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Honest John Satisfaction Index 2017

Lexus named as best performing car manufacturer while the Jaguar F-Pace is the top model with the Skoda Rapid number one for reliability. NFU Mutual is best insurer.

  

Lexus named number one brand in first Honest John Satisfaction Index

Lexus has been named as the best car manufacturer in the 2017 Honest John Satisfaction Index. Drivers rated the reliability, build quality and ease of driving of its models more highly than any other.

The Japanese firm scored an impressive 89.43 percent satisfaction among owners, with Jaguar close behind on 89.36 percent.

Sitting in third is SsangYong, only marginally behind with 89.13 percent. It's a mightily impressive result for the brand and shows just how far it has come in the past few years. It's been helped by some very good models like the Tivoli plus a five-year unlimted mileage warranty across its range.

Skoda and Porsche round out the five leading brands, while Suzuki, Dacia, Infiniti, Mercedes-Benz and Subaru complete the top 10 in the inaugural Honest John Satisfaction Index.

The launch of the first Honest John Satisfaction Index saw us ask our readers about the good, the bad and the ugly of ownership. We received more than 10,000 responses in total.

Rank Manufacturer Satisfaction Index Rating
1 Lexus 89%
2 Jaguar 89%
3 SsangYong 89%
4 Skoda 89%
5 Porsche 87%
6 Suzuki 87%
7 Dacia 87%
8 Infiniti 87%
9 Mercedes-Benz 87%
10 Subaru 87%

Jaguar scored a double top in the most popular models category with its F-Pace and XJ while Volvo took third with the XC70.

The Skoda Roomster was fourth and the Nissan Leaf was the highest placed electric vehicle in fifth.

Performance, handling and comfort were the big positives for Jaguar drivers who took part in the 2017 Satisfaction Index.

As well as Jaguar’s twin successes, Skoda is the only manufacturer with three cars in the top 10 with its Roomster, Superb and Rapid all proving popular.

It was a less welcome result for Vauxhall, which recorded the lowest satisfaction result, below Chrysler and Chevrolet - two brands which are no longer sold in the UK. Renault was fourth from bottom, followed by Fiat.

Peugeot, MG, MINI, Saab and Nissan filled the other spaces at the blunt end of the 2017 Honest John Satisfaction Index.

Ford’s Ka recorded the worst result for an individual model, with the Citroen C1, Volkswagen Touran, Fiat 500 and Renault Laguna lining up behind.

Drivers taking part in the Satisfaction Index felt the Ford Ka lagged behind for fuel consumption and the cost of repairs compared to others in its class.

French firms Citroen and Renault both performed poorly with two models each filling out the bottom 10 cars in the 2017 Satisfaction Index.

Each car manufacturer and model was assessed on reliability, build quality, fuel economy, repair costs and performance. Ride comfort, handling, ease of driving, practicality and technology were also considered, as well as safety. These scores contributed to an overall ranking.

Honest John Satisfaction Index 2018 Honest John Satisfaction Index - Full Colour s

We need your help with our Satisfaction Index for 2018. What's it like to live with your car? Love it? Loath it? We want to know. Let us know about your car - it will only take a few minutes and you could be helping thousands of others to make a smarter car buying decision. Help us with the Honest John Satisfaction Index 2018 now.

 Top 10 best rated cars

 Jaguar F-Pace (6)

1. Jaguar F-Pace

It’s an impressive showing for Jaguar’s F-Pace, going straight in at number one for overall satisfaction with such a high rating. The SUV’s ease of driving and handling both drew high ratings from owners. It’s also popular for performance and practicality along with fuel economy

 Jaguar XJ Supersports (1)

2. Jaguar XJ

As you’d expect of a luxury saloon, owners rate the XJ's ride comfort and ease of driving very highly. What comes as more of a surprise is just how well XJ owners score the performance of this large car. It scored the highest marks out of any of our top 10 finishers

 Volvo XC70 (5)

3. Volvo XC70

It may no longer be on sale, but the Volvo XC70 still has a loyal fan base and its owners are clearly a happy bunch. It’s not difficult to see the appeal of this all-round versatile estate with off-road ability. Indeed, owners ranked it as highly as the Jaguar XJ for ease of driving.

>> See the full top 10...

 Top 10 most reliable cars

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1. Skoda Rapid

Exciting it may not be, but the Rapid comfortably took the top spot for reliability. Contributing to its excellent result are low repair costs and top notch build quality as rated by its owners. Together, it means this Skoda is a compact car you can depend on.

 Main Image

2. Mazda CX-3

The CX-3 may be a relatively new model, but its owners already appreciate how simple it is to live with thanks to its superb reliability. Owners rate its build quality extremely highly. As a result you should be very unlikely to experience any unexpected trouble.

 BMW M235i (14)

3. BMW 2 Series

Just pipped into third place, what's surprising is that the BMW 2 Series is the only German car in the top 10 here. It ranked very well for build quality and the low cost of repairs when needed, which all go towards making this BMW a very easy car to live with day in, day out.

>> See the full top 10...

 Top 10 best rated hatchbacks

 Hyundai I 20 (26)

1. Hyundai i20

We’re a fan of the Hyundai i20 and so are its owners. They've rated it so highly that it's the best performing small hatchback in our 2017 Satisfaction Index. Prime among its attributes loved by owners is practicality, proving that compact cars can be versatile too.

 Suzuki Swift (15)

2. Suzuki Swift

The Suzuki Swift is one of those cars that enamours itself to owners thanks to a broad range of qualities. Reliability and strong build quality are keys to its success, along with good fuel economy and low repair costs.

 DS3 (3)

3. DS 3

A dash of style is added to our top three finishers among small hatches with the DS 3. Available as a standard hatchback and a cabriolet with a retractable roof, it doesn’t score so well for practicality but owners are very fond of the handling and performance.

>> See the full top 10...

See the full rankings

1Results by manufacturer
Ranking Manufacturer Satisfaction Index Score
1 Lexus 89%
2 Jaguar 89%
3 SsangYong 89%
4 Skoda 89%
5 Porsche 87%
6 Suzuki 87%
7 Dacia 87%
8 Infiniti 87%
9 Mercedes-Benz 87%
10 Subaru 87%
11 Toyota 87%
12 Volvo 87%
13 Audi 87%
14 Mitsubishi 87%
15 BMW 87%
16 Mazda 86%
17 Kia 86%
18 Rover 86%
19 SEAT 86%
20 Abarth 86%
21 Hyundai 86%
22 Honda 86%
23 Jeep 86%
24 DS 86%
25 Alfa Romeo 85%
26 Land Rover 85%
27 Ford 85%
28 Citroen 85%
29 Smart 85%
30 Volkswagen 85%
31 Nissan 85%
32 Saab 84%
33 MINI 84%
34 MG 84%
35 Peugeot 83%
36 Fiat 83%
37 Renault 83%
38 Chevrolet 82%
39 Chrysler 82%
40 Vauxhall 82%
2Results by model
 Rank Make Model Satisfaction Index Rating 
1 Jaguar F-Pace 94%
2 Jaguar XJ 93%
3 Volvo XC70 93%
4 Skoda Roomster 92%
5 Nissan Leaf 92%
6 Smart Forfour 92%
7 Subaru Legacy 92%
8 Skoda Superb 92%
9 Porsche Macan 92%
10 Kia Venga 91%
11 Skoda Rapid 91%
12 Honda HR-V 91%
13 BMW 4 Series 91%
14 BMW 2 Series 91%
15 Jaguar XE 91%
16 Hyundai Tucson 90%
17 Volkswagen Golf SV 90%
18 Dacia Logan MCV 90%
19 Nissan Pulsar 90%
20 SsangYong Korando 90%
21 Suzuki Vitara 90%
22 Land Rover Range Rover Sport 90%
23 Lexus GS 90%
24 Subaru Outback 90%
25 Toyota Verso 90%
26 Audi TT 89%
27 Mercedes-Benz GLA 89%
28 Hyundai Santa Fe 89%
29 Kia Sorento 89%
30 Jaguar XF 89%
31 Toyota Prius 89%
32 Suzuki Celerio 89%
33 Skoda Octavia 89%
34 Volvo XC60 89%
35 Mercedes-Benz S-Class 89%
36 SEAT Leon 89%
37 Mazda CX-3 89%
38 Lexus RX 89%
39 MINI Countryman 89%
40 Jeep Grand Cherokee 89%
41 Skoda Yeti 88%
42 Suzuki SX4 S-Cross 88%
43 Lexus CT200h 88%
44 Dacia Duster 88%
45 Mercedes-Benz C-Class 88%
46 BMW X3 88%
47 Alfa Romeo Giulietta 88%
48 Citroen C4 Cactus 88%
49 Suzuki Grand Vitara 88%
50 Audi A6 88%
51 Mitsubishi ASX 88%
52 Mercedes-Benz E-Class 88%
53 Land Rover Range Rover 88%
54 Mitsubishi Outlander 88%
55 Renault Captur 88%
56 Hyundai i20 88%
57 Hyundai i40 88%
58 Ford B-Max 88%
59 Volkswagen Up 88%
60 Suzuki Swift 87%
61 Volvo V40 87%
62 Mitsubishi Shogun 87%
63 Subaru Impreza 87%
64 Land Rover Freelander 87%
65 Toyota Auris 87%
66 Jaguar S-Type 87%
67 Mazda CX-5 87%
68 Renault Kadjar 87%
69 Mercedes-Benz SL-Class 87%
70 BMW 7 Series 87%
71 Peugeot 2008 87%
72 Volvo V70 87%
73 Toyota Corolla 87%
74 Nissan Juke 87%
75 Audi A3 87%
76 Citroen C5 87%
77 Mazda 3 87%
78 BMW 3 Series 87%
79 Citroen Grand C4 Picasso 87%
80 DS DS3 87%
81 Audi A1 87%
82 Mazda MX-5 87%
83 Kia cee'd 87%
84 Mazda 2 87%
85 Ford Fusion 87%
86 Jaguar X-Type 86%
87 Mercedes-Benz A-Class 86%
88 SEAT Alhambra 86%
89 Ford Galaxy 86%
90 Audi Q3 86%
91 Honda CR-V 86%
92 Volvo S60 86%
93 BMW 5 Series 86%
94 Ford Kuga 86%
95 Citroen C4 Picasso 86%
96 Peugeot 508 86%
97 Citroen C3 Picasso 86%
98 Honda Accord 86%
99 Toyota Yaris 86%
100 Volvo C30 86%
101 Vauxhall Insignia 86%
102 Hyundai i30 86%
103 Honda Jazz 86%
104 Toyota Avensis 86%
105 Volkswagen Passat 86%
106 Toyota Celica 86%
107 Mitsubishi Colt 86%
108 Lexus IS 86%
109 Audi A5 86%
110 BMW X5 86%
111 Skoda Fabia 86%
112 Volkswagen CC 86%
113 Citroen C4 86%
114 Ford C-MAX 86%
115 Kia Sportage 86%
116 Saab 93 86%
117 Audi A4 86%
118 Mercedes-Benz B-Class 86%
119 Volvo V60 85%
120 Mercedes-Benz SLK 85%
121 BMW X1 85%
122 Citroen Xsara Picasso 85%
123 Ford Mondeo 85%
124 Land Rover Discovery 85%
125 BMW 1 Series 85%
126 Ford Fiesta 85%
127 Nissan Qashqai 85%
128 Jeep Renegade 85%
129 Dacia Sandero Stepway 85%
130 Ford S-MAX 85%
131 Volvo XC90 85%
132 Volkswagen Golf 85%
133 Citroen Berlingo Multispace 85%
134 Mazda 6 85%
135 Toyota RAV4 85%
136 Peugeot 3008 84%
137 Hyundai ix20 84%
138 Honda Civic 84%
139 Mercedes-Benz GLC 84%
140 Suzuki Alto 84%
141 Ford Focus 84%
142 Mercedes-Benz CLK 84%
143 Peugeot 5008 84%
144 Hyundai i10 84%
145 Audi Q5 84%
146 Nissan X-Trail 84%
147 MINI Cooper 84%
148 Skoda Citigo 84%
149 Volkswagen Tiguan 84%
150 Volvo S80 84%
151 Volvo V50 83%
152 Subaru Forester 83%
153 Dacia Sandero 83%
154 Nissan Note 83%
155 Volkswagen Polo 83%
156 Renault Clio 83%
157 Vauxhall Meriva 83%
158 Kia Picanto 83%
159 Peugeot 206 83%
160 Vauxhall Agila 83%
161 Vauxhall Mokka 83%
162 Peugeot 308 83%
163 Volvo S40 83%
164 Peugeot 207 83%
165 Peugeot 107 83%
166 Vauxhall Corsa 83%
167 Fiat Panda 82%
168 Volkswagen Jetta 82%
169 Mercedes-Benz CLS 82%
170 SEAT Ibiza 82%
171 Toyota Aygo 82%
172 Hyundai ix35 82%
173 Volkswagen Golf Plus 82%
174 Volkswagen Touareg 82%
175 Renault Scenic 81%
176 MINI One 81%
177 MINI Cooper S 81%
178 Nissan Micra 81%
179 Fiat Punto 81%
180 Vauxhall Zafira 81%
181 SEAT Ibiza SC 81%
182 Peugeot 208 80%
183 Nissan Almera 80%
184 Vauxhall Astra 80%
185 Land Rover Range Rover Evoque 80%
186 Peugeot 307 80%
187 Kia Rio 79%
188 Vauxhall Vectra 79%
189 Citroen C3 79%
190 BMW Z4 79%
191 Peugeot 407 78%
192 Renault Megane 78%
193 Renault Laguna 78%
194 Fiat 500 78%
195 Volkswagen Touran 78%
196 Citroen C1 77%
197 Ford Ka 77%

NFU Mutual rated best for car insurance with John Lewis a close second

NFU Mutual has been named the best car insurer in the 2017 Honest John Satisfaction Index. It topped the board with an overall rating of 9.21 out of a maximum score of 10, heading a list of 50 UK insurance firms.

Second place went to John Lewis with a mark of 8.79, while Liverpool Victoria took third spot to add to its 2017 Honest John Highly Approved Trader Award in the Financial Products category. All were praised for the quality of their customer service and value for money.

Nationwide and RIAS also made it into the final five, while General Accident, Saga, Quote Me Happy, Chaucer Direct and Lloyds TSB rounded out the top 10 insurers.

At the other end of the table, Performance Direct registered the lowest result of 5.92, followed by 1st Central, Direct Choice, Autonet and Bell from Admiral.

More than half of the 50 car insurers rated in the 2017 Satisfaction Index gained a score of 8 out of 10 or above.

Not happy with your insurer? We strongly recommend that you see how competitive your insurer is every year - and don't just accept an auto renewal.

Use our Insurance Guide as a starting point to start saving money on cover and use a range of comparison sites like MoneySupermarket*, Go CompareConfused and Compare The Market to get a good idea of which insurers are the most competitive.

 

Ranking

Insurer

Satisfaction Index Rating

1 NFU Mututal           9.21

2

John Lewis           8.79
3 LV= (Liverpool Victoria)           8.65
4 Nationwide           8.62
5 RIAS           8.48
6 General Accident           8.47
7 SAGA           8.44
8 Quote me happy           8.44
9 Chaucer Direct           8.42
10 Lloyds TSB           8.40
11 Other           8.36
12 Direct Line           8.36
13 Sheilas' Wheels           8.35
14 Co-operative           8.31
15 More Than           8.29
16 Sainsbury's Bank           8.27
17 Aviva           8.26
18 Churchill           8.23
19 M&S Car Insurance           8.20
20 AA           8.14
21 First           8.13
22 Lancaster           8.10
23 Zurich           8.07
24 Privilege           8.04
25 Post Office           8.00
26 esure           8.00
27 RAC           7.99
28 Zenith Insurance           7.96
29 AXA           7.95
30 Admiral           7.95
31 Tesco           7.95
32 Kwik Fit           7.94
33 Flux Direct           7.93
34 Hastings Direct           7.90
35 Allianz Your Cover           7.90
36 Swinton           7.81
37 One Call           7.64
38 Dial Direct           7.62
39 Swiftcover           7.62
40 Diamond           7.58
41 Santander           7.57
42 Elephant.co.uk           7.55
43 Endsleigh           7.29
44 Octagon           7.27
45 Budget           7.20
46 Bell from Admiral           7.06
47 Autonet           6.92
48 Direct Choice           6.91
49 1st Central           6.85
50 Performance Direct           5.92

* Sometimes we show a link with a * next to it. It means that it is an affiliate link and as a result helps HonestJohn.co.uk stay free to use. It's tracked to us and if you go through it, it can sometimes result in a payment or benefit to the site.

 

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