My car was written off - what happens to the finance payments I've made so far?

My Ford B-MAX was involved in an accident and the other party accepted liability. I didn’t want the hassle, so I claimed against my own insurer. I lost my excess but, as I have legal cover under my insurance,...

A used car I bought a few months ago needs a new head gasket - what are my consumer rights?

I bought a 2014 Ford Focus on 30 Aug 2017, which only came with a three month warranty. Today I've been told it needs a new head gasket. Where do I stand with regards to liability and my consumer rights?

How do I find out if my vehicle is involved in a recall?

I see there is a safety recall on 2010 - 2014 Ford Focus, C-Max, Fiesta ST and Kuga for possible cracked cylinder heads, which could result in a fire. I've been unable to identify which engine is involved,...

I need a work vehicle - what's available for £3500?

I bought a Suzuki Carry in November, but it got stolen 46 days later. I need something else before starting work again (I'm a decorator). I'm struggling to find anything that's petrol, without high mileage....

My car's battery is discharging when it's shut down and stationery - any advice?

My Ford Mondeo's battery is discharging when it's shut down and stationery. It is a new battery, but the car is nine years old, with 53,000 miles on the clock. Any advice?

I've heard of engine failure issues in the Ford Focus - is it true?

I'm thinking of replacing my current motor with a Ford Focus Ecoboost. Last week I was in my local Ford dealers when I overheard a heated conversation between the service manager and a customer who’s 2014...

How do I find my radio code?

I'm looking for the radio code for my daughter's Ford KA. The serial number is V026774. The radio went off after her boyfriend put a new battery in.

Previous crash damage was not disclosed on a car I now own - what are my rights?

In December 2016, I purchased a 2015 Ford S-Max from a Ford dealer. The vehicle was Ford Direct with a two year, unlimited mileage warranty. Recently my car was hit by another vehicle. When I took the...

Would it be cheaper to get insurance on a Group 1, new car or an older car?

I'm preparing to return to the road after a DDI ban - first (and last) offence, incurred accidentally. Obviously insurance is going to be an issue, but would you suggest buying a more modern (and more...

The engine of my Ford Focus has been destroyed by coolant loss - how do I proceed in getting it fixed?

I have a 2012 Ford Focus 1.0. It had a catastrophic loss of coolant, which destroyed the engine. I tried getting the head gasket replaced, pressure tested, skimmed etc but it's just been an ongoing nightmare...