My insurance company won't give me cash in lieu - what can I do?

I was recently involved in an accident whereby the insurance company has written off my car. They have valued my car at £2285 and the repairs at £3400. If I want to buy the same car with similar mileage...

Personal injury claim companies keep contacting me after an accident - where are they getting my details from?

Some very minor damage occurred to my wing while my car was parked on the road. The dash cam caught everything and the errant driver owned-up and elected to settle via her insurance. Direct Line were the...

My father hit a garden wall in his car - will his insurance cover the damage?

My father accidentally reversed into a six foot garden wall in his car. The wall promptly collapsed onto his car, so his car is a write-off and the wall will probably all need to be replaced as it is extensively...

We had a courtesy car following an accident - who pays for this?

My wife had an accident in 2016 when she was hit on a roundabout by a car coming onto the roundabout. Her car was repaired and while being repaired she had use of a courtesy car. A few weeks ago she received...

Should I claim for minor damage or get it repaired and pay myself?

I hit a stationary vehicle causing very minor paint damage to both cars. The other owner (who appears honest) wants to go through insurance channels and will probably end up with a respray of a rear panel....

The solicitors dealing with my accident claim will not pay the VAT - is this right?

I was the victim of a rear end shunt in March. So far the claims handling firm of solicitors have only produced an agreement for me to sign appointing them. I can never speak to my designated claims handler...

Can find out if a car has been the subject of an insurance claim?

Is there any way I can find out if a car I have recently purchased has been the subject of an insurance claim please? I am insured with the NFU and their claims help line is automated with no heading for...

A passenger is claiming whiplash from an accident in my husband's taxi that never happened?

My husband owns his own taxi and a customer is claiming they received whiplash in his taxi as a result of him braking hard. He has received a solicitors letter which now states they are claiming because...

My daughter had a collision but now the other driver has changed their story - what do we do?

My grandson's school has a drive through pick up point with parking just before. My daughter was queuing when the car in front started reversing to park in a space, my daughter reversed to give her more...

A driver hit my car while parking and admitted blame - so why have my insurer settled for split liability?

When I was halfway into a parking space at school a car park, the car in the space next to me reversed out and bumped my car with significant force. She said she was to blame and we exchanged insurance...