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Most recently answered consumer rights questions
My 2013 Ford Focus 1.0 suffered engine problems at 58,000 miles. Ford has diagnosed that it needs a new engine. Ford know this three-cylinder engine has problems, so what are my consumer rights?
What is the position if someone buys a used car from a garage and then it develops wear and tear faults on two or three components, but after six months has passed, say the clutch, handbrake or suspension...
My step-son just purchased a 2008 Citroen C2 from a car dealer for £1700. The dealer said that it was not their car, but an employee's car. The money was paid, via bank transfer, to the employee and not...
The Consumer Rights Act applies to used cars as well as new cars, but is there a fixed point at which the car's price is deemed to be too low for the Act to apply? Secondly, if any significant fault that...
My 2014 Ford Transit is fully serviced, but blew a piston (or that's what we were told). The issue happened with six weeks warranty left, but I've been waiting nearly seven weeks for new engine. Ford refuse...
Can I insist on a dealer repairing a car instead of refunding me? I bought a BMW i3 from a used car supermarket. It developed a major, complicated drive train fault on day one. The dealer and I agreed...
What consumer rights does a buyer have when purchasing an older, or classic, vehicle from a dealer? For example, if the advertisement states that the car has been fitted with new or reconditioned parts,...
I purchased a second hand 2014 A5 Sportback in October 2017. We received a six month warranty with the car and now the clutch is slipping. The warranty company are stating that the clutch has to be completely...
I bought a 2014 Ford Focus on 30 Aug 2017, which only came with a three month warranty. Today I've been told it needs a new head gasket. Where do I stand with regards to liability and my consumer rights?
I purchased a used 2014 Audi A5 from a main Audi dealer eight months ago. The car has been leaking water into the boot where the electrics are, so I took the car back to the Audi dealer. They concluded...
 

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