My car was damaged and the other party paid all repair costs - so why is there a claim on my policy?

A car reversed into my car while I was behind it. The other party paid all costs but I have a no fault claim against my name. I was not involved, so can this be removed from my policy?

I've had no claims on my Mauritian licence, why do British insurers still class me as a new driver?

I've been driving for the past 10 years on a Mauritian licence. I never had any accidents or made claims. I got my UK licence this year. However, I'm quoted on the insurance as a rookie driver, which I...

We hit the back of a car due to ice - will our insurer take that into consideration?

We were at a T-junction waiting for the lights to change behind a Ford transit flatbed. When the lights turned green the Transit pulled onto the junction intending to turn right, so we pulled forward intending...

I protected my no claims bonus but after an accident my insurance has gone up - is this right?

I have nine years no claims discount on my policy. I have always paid for a protected no-claims. I had an accident in October and now need to renew my insurance. My existing insurer has put my policy price...

My insurer is forcing me to accept a Cat B write off - can they do this?

My insurer are insisting on returning my Cat B write off to me and not giving me the option to refuse the 'buy back'. I have received a settlement figure, minus the salvage value. Is this correct? I cannot...

My insurer won't remove a no fault claim from their system - what can I do?

I had two misfuel incidents in 2015 and 2017. On the first I asked advice from L&V on the viability of making a claim. The response was: do not claim as the renewal premium will increase. I paid £200 each...

Can an insurer void a claim because I had penalty points?

Previous to having a licence or provisional I received penalty points. I didn’t know I had, as I thought you couldn’t receive points without a licence (this was in June 2014). I applied for my provisional...

My fence runs along the edge of a supermarket's car park - are they responsible for shoppers that drive into my fence?

My fence was damaged again on Sunday by a vehicle using the neighbouring supermarket's car park (it runs along my boundary line). The supermarket were not very helpful, they say they don't have CCTV that...

I'm 58 years old and taking driving lessons - when I pass the test, will insurance be the same as if I was a young driver?

I'm 58 years old and currently taking driving lessons. On the basis that I pass my test at some point and want to buy a car, would I be expected to pay the premium of a young, new driver or would my age...

A minor accident became a £20,000 claim after the other driver lied about fake passengers' injuries - what now?

My friend had a very minor car accident. No damage was done to either car and no one was hurt in any way. Both drivers say it was the others' fault. There were no witnesses. The other driver was the only...