Ask Honest John

Most recently answered consumer rights questions
My 2012 Volkswagen CC diesel is an auto DSG. Fuel consumption has increased by 6mpg since conversion and will not change automatically until the revs are much higher. I told Volkswagen and they weren't...
I am due to take delivery of a new Mercedes-Benz GLC next month. Should I check it and reject it before the final payment or accept it and fight afterwards?
I picked up my Mercedes-Benz GLC43 on 9 November following a test drive of the GLC250d in early September and 3 happy years of owning an GL350d. The following day I received a call from my sales adviser...
I leased a 4 month old FIAT 500X Cross Plus that had done 3200 miles. I was turning into a roundabout when the steering wheel locked and I could could not steer the car. All dashboard lights came on and...
I've got an 2009 Audi A3 1.6 TDI that's been recalled for the Volkswagen emissions scandal. It went on a diagnostic machine, coming up with that problem and the EGR valve. Could the Volkswagen emissions...
I've bought a second hand petrol Honda Civic 1.8 with 20,000 miles on the clock. I got it 10 months ago from a Honda dealership with a 1 year warranty. 3 months after the purchase, I experienced a radiator...
I purchased a car which me, and a witness, were told had full service history. It doesn't. I wrote stating I am rejecting the car but have had response back saying the sales person now denies telling us...
Land Rover state in their service schedule that the oil in the automatic gearbox should be changed at 150,000 miles or 10 years. Mine has done 115,000 miles and the gearbox requires an expensive rebuild...
I've just bought a 2014 Ford Ka for my daughter. It has 14,000 miles, however the clutch pedal biting point is quite high. Is this normal?
Do you think it is worth joining the class action against Volkswagen? I have nothing to lose apart from the lawyers' 30%!