Ask Honest John

Most recently answered dealers questions
I sold a car as a trader - the customer had repairs done before I agreed to them or had any quote for the work - I offered to provide brand new parts that were costing £200 I have been asked to pay the...
I recently took my 2017 BMW 2 Series Active Tourer to the local BMW dealership for a 2-year brake fluid replacement. I was advised that the technician was unable to service the rear brake cylinders as...
I bought a 63 plate Skoda Yeti last year as a second car for the dogs. I’m planning to part-ex it but the dealer who is buying notified me that at some point in 2024 it had failed the MoT then marked as...
If a 2021-reg Mazda MX-5 with 29,000 miles on the clock has been serviced at Mazda but not every 12 months on the dot, should I avoid it please? Its owner from new had it serviced one year after buying,...
An elderly friend bought a second hand car last October from a well known VW dealership in Cambridge. She has now discovered that she has no MoT or service history. She contacted them on Friday to find...
Can you haggle over a cash price?
Four weeks ago I bought a used vehicle from who I believed to be a bona fide car trader - this wasn't cheap at over £21K. I have now discovered that the vehicle was purchased at auction by the dealer....
I have heard numerous horror stories about charges from Nissan main dealers to service the simplest of cars like the Micra. Is this true?
Are all manufacturers doing this packaging/system withdrawal unless you pay £100s at the end of 3 years to keep them? Seemingly not mentioned in purchasing new that some of the extras they seek you the...
I was sold a Range Rover Velar in December 2024, on the day of collection an hour into the drive home the engine light came on. I reported this immediately and was asked to drive it home and bring the...