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Most recently answered consumer rights questions
Can I insist on a dealer repairing a car instead of refunding me? I bought a BMW i3 from a used car supermarket. It developed a major, complicated drive train fault on day one. The dealer and I agreed...
What consumer rights does a buyer have when purchasing an older, or classic, vehicle from a dealer? For example, if the advertisement states that the car has been fitted with new or reconditioned parts,...
I purchased a second hand 2014 A5 Sportback in October 2017. We received a six month warranty with the car and now the clutch is slipping. The warranty company are stating that the clutch has to be completely...
I bought a 2014 Ford Focus on 30 Aug 2017, which only came with a three month warranty. Today I've been told it needs a new head gasket. Where do I stand with regards to liability and my consumer rights?
I purchased a used 2014 Audi A5 from a main Audi dealer eight months ago. The car has been leaking water into the boot where the electrics are, so I took the car back to the Audi dealer. They concluded...
I took delivery of a new Volkswagen California Beach on 15 September 2017 and paid extra for a DAB radio (£350 plus VAT). I live in Bath but bought it from a Volkswagen van centre in Poole. No one told...
We've recently purchased a 2014 Mazda CX-5 2.0 petrol with 108,000 miles on the clock. On the day of the purchase, we pointed out some white smoke coming from the exhaust, only for it to be explained away...
I’ve recently bought a used car on finance with a deposit of £1000. On day three of having the car (less than 50 miles later), the engine management light came on. I rang the dealership and took it in....
How acceptable is it for the AA to refuse to refund an unused breakdown subscription? Our AA breakdown subscription was 'suspended' by the AA in 2014, on purchasing a newer car which had the manufacturers'...
On 1 June 2017, I bought a Nissan Qashqai ex-demonstration car with 2000 miles from a Nissan main dealer. The clutch failed last week, so I took it in to the same dealer for repair. The car has now done...
 

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