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Is it fair to have to pay a diagnostic fee for a car covered by a warranty?

Our Hyundai dealer wants a nonrefundable £78 diagnostic fee before covering work under the Hyundai five-year warranty. Is this acceptable?

Asked on 27 February 2018 by James Differ

Answered by Honest John
If the diagnostics find a fault then the fee is refundable. If they don't, it isn't. You can't expect a dealer to work on a car that turns out to be fault-free for nothing.

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