I received a PCN after paying via my phone - but they've refused my appeal?

I parked my car in a private station car park as I do most weeks. I came back one evening to find a PCN on my car even though I had called earlier that day and paid automatically via phone with my debit card. I've challenged the PCN with the proof of payment coming out of my account and they have refused my appeal on the grounds that I hadn't paid when the ticket had been issued. What can I do?

Asked on 5 May 2017 by Jo Jagger

Answered by Honest John
They write the contracts so they can penalise you for any breach of their rules. But if the car park notices do not clearly state that you have to pay immediately after you have parked the car, then you can take this to Small Claims and probably win.
Similar questions
I got a PCN because of an expired ticket. The parking machine didn't accept the new pound coins and there is no note saying that this machine does not accept the new pound coins. Because the machine didn't...
My local branch of a well known supermarket provides free parking and it didn't occur to me that arrangements at a branch 10 miles away would be different. Nor did I see notices advising me of a 10 minute...
I got a PCN while parking in a marked parking bay. This parking bay is along a path with a drop kerb which is what my ticket was for - obstructing a drop kerb. Is this legal as it’s a marked parking bay?

 

Value my car