Audi A6 engine problem

I have had an Audi A6 Avant 3.0 TDI 6 and a 1/2 months now and it has done circa 18,000 miles. It recently developed a loud rattle from the engine and Audi said the timing chain needed replacing. They have had the car for over 3 weeks now and have now said that the timing chain is fine and they don't know what the issues is.

They have stated that the rattle wont do any damage to the engine, but they don't know what is causing the rattle so I don't know how they can state that.

Their solution now is that I have the car back until their technical department works out what the issue is but I am not happy with that as I don't know if it is a safety issue.

I have spent circa £55k on the car and would like to know what your views are and also what my rights are?

Asked on 19 October 2015 by KL

Answered by Honest John

Reject the car under Clegg v Olle Andersson 2003 House of Lords because there is obviously a problem with it and demand either your money back (minus an allowance for the 18k miles) or a direct replacement of the car. See: www.honestjohn.co.uk/faq/consumer-rights/ But has the oil ever been changed? VWG often puts its cars on ridiculous longlife oil service regimes when the reality is that every engine needs an oil and filter change at least every 10k miles or every 12 months and not changing the oil could have directly led to this problem.

Tags: rejecting a car legal issues owning

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