Mercedes-Benz won't replace my rusting tailgate

I have a Mercedes-Benz E-Class. It has been serviced by Mercedes-Benz dealers to date and should be covered for Rust for 30 years. My problem - a corroded tailgate - was investigated by Tonbridge dealers who submitted report to Mercedes-Benz Customer Services.

I asked Tonbridge for copy of their report, they replied

"I have spoken to my Manager and confirm that I am not able to give you a
copy of the Warranty Eskulab sent to Mercedes Benz.

I have, however, spoken to Mercedes Benz again and subsequently re-input
A claim for the tailgate, but, once again, it has been denied."

You will note Tonbridge Mercedes-Benz felt the tailgate should be covered. There is tailgate and other rust that is nothing to do with chipping or outside damage.

Asked on 14 May 2013 by Roger

Answered by Honest John
This is a standard problem that we have warned about for at least 5 years. Mercedes-Benz somehow finds a way to wriggle out of what customers understand their 30 year Mobilo warranty to mean. There is no satisfactory answer except to attempt to sue, but Mercedes-Benz is a formidable legal adversary.
Similar questions
You have often featured Mercedes-Benz cars suffering with rust that should have been covered by the Mobilo Life 30-year warranty. The following might be of interest to your readers. With a mileage of just...
My Mercedes-Benz E-Class is nearly eight years old (79,000 miles on clock) and with the numerous areas of rust appearing (top of all doors, three wheel arches, off-side front door and around the boot lock)...
My wife has a 2005 Volkswagen Polo 3-door diesel, which she bought new. It has now done only 19,600 miles and is well cared for. We noticed a small area of rust on one of the front wheel arches with the...
 

Ask Honest John

Value my car