Will Volkswagen replace the ABS/ESP unit in my Golf?

Is it possible to get Volkswagen to pay for the replacement of the ABS/ESP unit in my Golf, even though the repair has been undertaken by a garage other than a Volkswagen dealer?

Asked on 14 October 2010 by PC, via email

Answered by Honest John
Volkswagen will not contribute to any work done outside its dealer chain. When the problem occurs an owner’s first course of action is to email: volkswagencustomercare@volkswagen.co.uk. If you don't then get then get the job done for less than £500, go to www.ecutesting.co.uk or www.sinspeed.co.uk , send the ABS/ESP module to them and they will repair it for £350. VOSA has not directly ordered a vehicle safety recall for this fault, but Volkswagen is now replacing the modules FOC on cars 3–4 years old and at minimum cost on cars 4–5 years old that have been fully serviced by Volkswagen dealers.
Similar questions
I have a fault with the ESP and ABS lights coming on intermittently in my Golf, and the car starts to jerk and brake on its own accord when the ESP light starts flashing at very low speeds. I think I have...
The warning light on my wife's 2006 Volkswagen Golf 4-wheel-drive Electronic Stability Programme (ESP) has just come on automatically and I cannot switch the indication off. Is this particularly dangerous...
I purchased a Volkswagen Jetta from Car Giant, White City for £9,639 in March 2008. It had had one owner (Avis) and a very low mileage. Car Giant gave it a clean bill of health. I subsequently had it checked...
Related models
Comfortable and quiet on the move, enjoyable to drive. Nicely trimmed with great attention to detail. 1.4 TSI sweeter to drive than a diesel.
 

Ask Honest John

Value my car