Am I entitled to a courtesy car for recall work?
My Range Rover has a recall on it but I didn't receive any paperwork about it and it has now come down with the problem. It is now undriveable and back at a Land Rover garage waiting to be repaired. It's going to take weeks and they told me no courtesy cars are available, am I entitled to a car because I have to wait so long?
Asked on 18 January 2024 by ALISON PRESTON
Answered by
David Ross
Unfortunately the offering of courtesy cars is entirely at the discretion of the dealership, so if they are unable to offer you one then there is no recourse available. You could ask for a contribution towards the cost of a hire car while your vehicle is being repaired on the basis that you were not informed of the recall, but again this would be at the dealer's discretion.
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