Am I entitled to a courtesy car for recall work?
My Range Rover has a recall on it but I didn't receive any paperwork about it and it has now come down with the problem. It is now undriveable and back at a Land Rover garage waiting to be repaired. It's going to take weeks and they told me no courtesy cars are available, am I entitled to a car because I have to wait so long?
Asked on 18 January 2024 by ALISON PRESTON
Answered by
David Ross
Unfortunately the offering of courtesy cars is entirely at the discretion of the dealership, so if they are unable to offer you one then there is no recourse available. You could ask for a contribution towards the cost of a hire car while your vehicle is being repaired on the basis that you were not informed of the recall, but again this would be at the dealer's discretion.
Similar questions
My Honda Civic has a recall needing minimum 2 days work. Car is just over 3 years old. Will I be entitled to a hire car?
I bought vehicle with a gearbox fault, the dealer will fix it but will take approx 2 weeks and wont supply a courtesy vehicle. Does the dealer have to provide a courtesy vehicle if they are repairing my...
My wife's car is due to have some paintwork repairs done under warranty. Honda Chester have referred it to an outside bodywork shop, who will provide a courtesy car but with a £1,000 excess. That on our...
Related models
.jpg?width=115&height=75&rmode=crop)
Vastly improved handling compared to the previous model, impeccable interior, as superb off road as always.
Elsewhere on 
.jpg)
