My daughter has a service plan but the has dealer closed down, what can we do?

My daughter bought a new Suzuki car back in 2019 from a Suzuki dealership in Cornwall, early this year she took out a service plan for which she pays monthly, the actual dealership she bought the plan from has closed down, she is still paying the direct debit.

She has phoned other Suzuki dealers, but they said they are not sure if they can honour the agreement. Is this correct?

Asked on 17 November 2023 by David Winton-Hine

Answered by David Ross

This is not a clear cut situation, as it depends whether the service plan is operated by the dealer franchises or Suzuki UK. Unless there are specific contact details on any service plan documentation you have, we would suggest contacting Suzuki UK for assistance, you can find the contact details here: cars.suzuki.co.uk/contact-us/

Tags: dealers customer service service plan

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