Why are there so many delays on new car orders?

I ordered a new VW Golf PHEV in March 2022 with VW saying it would take 8 to 12 months. 16 months later we still have no build date for the car, do they want us to cancel the order because the cars have gone up in price so much?

We've been given two build dates so far, 1st build date was December last year then the next build date was March 2023, now we have no build date. It's all a bit vague.

Asked on 20 June 2023 by Richard Jones

Answered by David Ross
Many manufacturers are experiencing severe delays due to component shortages, although your experience sounds particularly extreme.

Ultimately it is your decision over whether to cancel your order or wait longer, but it would be worth looking at the terms of your current order to determine if there is a cost involved or if you will lose your deposit if you cancel. If the dealer is not communicating well it may be worth expressing that you are highly dissatisfied with the delay and you are looking to take your business elsewhere.

You may also want to explore other avenues if you still want a Volkswagen Golf PHEV - you could look at other dealerships or online brokers to see if they have a vehicle in stock or have a shorter lead time.
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