Absolutely spurious

I have owned a Jaguar XKR from new in 2004. It has been driven approximately 14,000 miles and recently (at Gatwick Jaguar) I was charged £850.00 for its 60,000-mile service. Jaguar knocked off around £100.00 immediately, when I complained of the ridiculous costs. Last week I was driving home and the GEARBOX FAULT message came up (this had happened when the car was 6 months old). I breathed a sigh of relief when I found my extended warranty still ran until the end of the month. The car was collected and taken to Gatwick Jaguar under the extended warranty agreement; in short Jaguar initially diagnosed "a spurious code" had thrown up a fault in the system, possibly linked to the connections/wiring; upon further investigation it turned out that after spending a day on the analysis - (as they had not seen this before) it was diagnosed as a "resident memory fault". Jaguar is now saying I have to pay them for this, as the warranty does not cover the "fault" as no mechanical work was undertaken. The engineer told me that there is not a fault after all. So why did he call it "a resident memory fault" - and how if a "spurious" code was "thrown" into the system is it not a fault. The dealer has advised if I am worried about the future reliability of the gearbox that I should extend the current warranty? It beggars belief.

Asked on 25 April 2009 by

Answered by Honest John
Interesting one. You could take the matter of the charge to the Small
Claims track of the County Court, arguing, reasonably, that you were sold a warranty by the dealer, an indication of a fault occurred, so why should you pay for the dealer to diagnose that it was spurious? The fact that a fault was indicated spuriously is itself a fault. (G.R. reported back that the threat of this had the desired effect.)
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