A passenger is claiming whiplash from an accident in my husband's taxi that never happened?

My husband owns his own taxi and a customer is claiming they received whiplash in his taxi as a result of him braking hard. He has received a solicitors letter which now states they are claiming because of an accident. He has not had an accident and neither has he braked sharply. He is concerned about the reaction he will get from his insurance company. What should we do?

Asked on 19 June 2018 by Julie duffy

Answered by Tim Kelly
Unless he has been involved in an accident, they will take no action. It is up to the claimant to prove the circumstances of the claim. I would advise your husband to contact the solicitors in writing advising "No accident or incident has taken place that would allow their claimant to sustain an injury". I would further advise him to make the solicitor aware that he feel's this is a vexatious claim that is without merit. Under court prototols, www.justice.gov.uk/courts/procedure-rules/civil/pr...l the solicitor would need to provide all the details required to attend court to your solicitor prior to it getting there. I would request from this solicitor the particulars of the claim, requesting the date, time, location, colour of car, who was driving, a description of the driver. Request which doctor or hospital his claimant attended. You will quickly find it will all fall to pieces....then pass all this information to your insurer.
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