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  Used Van Buying Guide: Vivaro 2001 - 2014 16 Jun 2025 (News)
  This was the issue that gained the Vivaro a degree of notoriety after being publicised on the BBC’s Watchdog consumer television programme. The other big issue with the Vivaro relates to the transmission. PK5, PK6, PF1 and PF6 manual transmissions are prone to failure, due to a build issue. The pre-load on the bearings are massively over torqued, leading to failure in gearboxes with mileages as low as 20,000 miles.
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  New Consumer Rights Act gives car buyers ‘right to reject’ 23 Sep 2015 (News)
  A new law called the Consumer Rights Act 2015, which comes into force on October 1st, gives car buyers the right to reject a faulty car within 30 days and ask for a full refund. This differs from the protection currently afforded to consumers under the Sale of Goods Act, which the new law replaces.
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  Buyers now entitled to full refund on a faulty car within 30 days of purchase 1 Oct 2015 (News)
  The Consumer Rights Act 2015 is now enforceable by law, giving consumers far greater recourse in the event of a problem with a purchase, when paying for a service or when signing up to a contract. The biggest news to motorists is a right to reject a car for a full refund within 30 days of purchase if it is faulty.
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  Office of Fair Trading warns people to know their rights as complaints rise 15 Sep 2010 (News)
  Remember that if you buy a car from a private seller or an auction, you may pay less but you will have fewer legal rights than when buying from a dealer. For further information about consumer rights when buying a second-hand car visit Honest John's Buying Advice or  www.consumerdirect.gov.uk/cars  (As of 11-10-2016, this last link has expired.)
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  Expensive cars 'tempt consumers into debt' 29 May 2008 (News)
  Kirk Fletcher, managing director of Experian's automotive division, remarked that the credit crunch has dented consumer confidence. He said: "This survey highlights the fact that the consumer's desire for a car that projects the right image remains as strong as ever." Meanwhile, money charity Credit Action has revealed the extent to which the UK has amassed its personal debt.
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  New Car Code of Practice Now Combined with Motor Codes 29 Apr 2009 (News)
  “It was the first consumer code of practice to receive OFT approval under its Consumer Codes Approval Scheme and we believe that its proven success will help reinforce the aims of the Motor Industry Code of Practice for Service and Repair1 and future consumer protection schemes under the Motor Codes brand.
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  How to Recover an MG Rover Warranty 9 May 2005 (News)
  Independent automotive warranty provider, Warranty Direct ( www.warrantydirect.co.uk ), strongly believes that despite this, customers have a strong case for a right of reply under the “Charge Back” rules. “Although it is not a separate entity of the purchase price, the cost of a warranty is an easily quantifiable figure and so we see no reason why the consumer is being denied this right of reply,” explained Duncan McClure Fisher of Warranty Direct.
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  New Regs Crack Down on Rogue Traders 20 May 2008 (News)
  The Government is investing approximately £7.5 million in new specialist Trading Standards 'scambuster' teams. These teams will tackle the real crooks that deliberately set out to defraud consumers. They will be at the forefront of using the new Consumer Protection Regulations. The legislation will primarily affect businesses across the UK who trade directly with consumers or whose products are used by consumers and cover goods, services, obligations and contractual rights wherever trading takes place including on the high street, online, by phone or via TV.
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  'Which?' Names Mazda 'Best Car Manufacturer' 21 Jun 2014 (News)
  On the basis of its own test assessments of Skyactiv models and reports from members of the Consumers Association, 'Which?' has named Mazda 'Best Car Manufacturer'. The awards are allocated to those companies that consistently get it right for consumers. Launched in 2007, the annualWhich?
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  Trading in Older Cars Likely to End 14 Jan 2003 (News)
  New EC consumer legislation is likely to put an end to traders retailing older used cars, say the editors of Glass's Guide. EU Directive 1999/44/EC, effective from March 2003, compels all car retailers to be able to prove that any faults that develop within the first 6 months after a sale were not present at the time of sale. dealers will be responsible for certifying the condition of the car prior to sale and buyers will have the right to have defective goods repaired or replaced, or to get some money back.
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  65% OF MOTORISTS SAY INDEPENDENT GARAGES ARE BEST FOR SERVICE 19 Aug 2009 (News)
  Price is definitely the biggest influence for tyres, with 42% shopping around for the cheapest deal and only 24% going back to the same place they have previously used. Consumer Rights: A phenomenal 80% of motorists said they feel very or fairly confident when going to a garage for servicing or repairs, with over half (57%) feeling certain that they would be able to take the car back to be repaired free of charge if there were problems with the original work.
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  September sales milestone hit by Mazda 26 Oct 2007 (News)
  According to the automaker, some 9,770 of its vehicles were driven out of dealerships over the period, including 1,319 Mazda2s. The company claimed that the model is "the right car at the right time" for consumers, with sales director Jeremy Thomson espousing its merits. He stated: "The lightweight strategy with its benefits of improved CO2 emissions and better fuel consumption arrived at a time when other cars in the sector are getting larger and heavier.
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  Online retailer Autoquake looks to expand 16 Jun 2010 (News)
   Like Autoquake's CEO, Dermot Halpin, and CTO, Troy Kaser, all three new appointments share a background at Expedia Europe, the innovative travel website. "At Expedia we pioneered making travel products available to online consumers in an easy and transparent way. We built one of the biggest travel companies in the world by helping consumers find the right flights and hotels at lower prices," said Dermot. "Autoquake is using the internet to revolutionise the used car market, just as Expedia did for travel.
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  Motorists won’t buy online, according to Manheim 5 Apr 2011 (News)
  “There is no question that the internet has become the primary research tool for motorists looking for a car. But when it comes to actually buying online, without seeing the vehicle first, consumers are just not ready to take the plunge. Motorists are wary and despite the rise in the number of used car websites, we’ve found that consumers are not confident enough to make this sort of purchase online,” explained Craig Mailey, Marketing Director, Manheim Auctions.
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  Third of buyers would consider buying a car they haven't seen 24 Aug 2018 (News)
  >>> 10 steps to buying a used car Seven out of 10 surveyed said they would consider travelling further to view a used car if they were sent a personalised video first.  Since the introduction of the Consumer Rights Act 2015, buyers have had the automatic right to reject a vehicle that doesn't meet the specified standards within 30 days for a full refund. This has sparked a growing trend of 'virtual tours' and online car shopping, with buyers safe in the knowledge that they are protected by law if the vehicle is faulty or not as described.
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  Mondeo picks up Scottish car gong 29 Oct 2007 (News)
  Consumers have been able to drive the model from Ford dealerships since it made its debut in 1993.
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  A Grand Monday: Vauxhall Astra Mk4 17 Jun 2019 (News)
  It’s very much rooted in banger territory right now, but the Mk4 Vauxhall Astra is a car that has a pretty loyal following, thanks in part to its better than average rust resilience and also for its indestructible powertrains - petrol or diesel, all but the high performance Mk4s are pretty hard to kill.  It’s 21 years since it went on sale, and while it may have looked a little staid at the time, age has been kind to it - it arguably looks less dated than the car that replaced it, thanks in no small part to its unfussy styling.  This example  looks to be in rude health and is barely run-in with just 52,000 on the clock - even in 1.4-litre form, the GM ‘Family 2’ powerplant will cover three or four times that providing that you keep on top of its fondness for consuming oil.
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  RAC calls on fuel sellers to lower prices 13 Jul 2016 (News)
  RAC spokesman Pete Williams said: “Despite some fears that petrol prices could shoot up as a result of the EU referendum, we believe there is now a strong case for a cut in the price of unleaded on UK forecourts. “At a time when both consumer spending and the strength of the UK’s economy are under intense scrutiny in the wake of the EU referendum result, transparency in fuel pricing is crucial and we are therefore calling on retailers to do the right thing and pass on wholesale savings to drivers.” A two pence-per-litre reduction in the cost of unleaded would save a driver roughly one pound when filling up a car with a 50 litre tank, such as the Volkswagen Golf 1.4 TSI. 
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  How To Check Out a New Car 27 Aug 2001 (News)
  You have no protection under the UK Sale and Supply of Goods Act 1994 if you buy a car from a dealer in mainland Europe and import it yourself. All you do have is whatever consumer protection applies in the country where you bought the car. Within the next few years we should have EU wide consumer protection, but we don't have it yet.
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  Hyundai Sales Up as Offers Continue 7 Apr 2009 (News)
  Managing director Tony Whitehorn says this is due to Hyundai’s range of new, efficient cars with a long warranty and highly competitive pricing. “We have got the right products at the right time,” he says. “Consumers are thoroughly researching their purchases and Hyundai comes out on top in any comparison.” Pushing these figures forward as the brand’s top selling models are the family-friendly, well-equipped i30 hatch and estate and the fuel-frugal i10.