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AA Remains Top in Which Survey

Fri, 07 Aug 2009
The AA is once again nominated best breakdown service provider in the annual Which? survey.

The UK's biggest breakdown service was named best breakdown provider in
the August issue of Which?, with a customer score of 86 per cent. The
customer score combines likelihood of recommending to a friend and
overall satisfaction.

Around 13,400 drivers who had broken down in the previous 12 months were
surveyed with questions relating to key aspects of service. The result
reinforces the AA's leading position after customers rated it tops in
previous Which? surveys in 2007 and 2008. Which? also awarded the AA its
'Best Buy' recommendation.

This year's survey highlights include:

* AA roadside patrols received a 5-star rating for both courtesy
and knowledge

* The AA fixed more cars at the roadside than any other provider
- 10 per cent ahead of the second-placed provider

* Customers rated AA call centre staff as the politest in the

Which? also recommends AA breakdown cover as one of its seven current
favourite motoring products saying: "The AA is consistently one of the
best for response and repairs - and its basic roadside rescue cover
needn't be costly."


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