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Big Surprises in UK's Most Accurate Car Reliability Survey

Published 26 July 2013

Warranty Direct's Reliability Survey is based on its own warranty claims costs for cars outside manufacturer warranties. So that makes it the only totally reliable data for cars more than 3 years old.

The data is skewed slightly because some manufacturers such as Hyundai, KIA, Toyota and Chevrolet offer manufacturer marranties longer than 3 years, so their cars do not feature in Warranty Direct statistics until they are more than 5 or more than 7 years old.

It is also affected by manufacturer willingness to provider 'goodwill' when cars are out of warranty. Honda and Toyota are notably generous in this respect.

For cars with 3 year manuafacturer warranties that begin cover with Warranty Direct at a younger age, the clear winners are Honda, Suzuki, Subaru and Lexus.

For cars with 5 year manufacturer warranties that come into the fold at 5 years old the winners are Hyundai, Toyota and Chevrolet.

Others in the top ten are Mitsubishi, Ford and Mazda.

it's no shame for KIA to come in 18th place because its cars cannot become warranted by Warranty Direct until they are at least 7 years old.

At 13th, Skoda is VAG's highest placed car, followed by SEAT at 19th place, Volkswagen at 21st place and Audi at 31st place.

(Remember the reliability Index is based both on the frequency and the cost of claims.)

BMW comes 26th, Mercedes Benz 30th.

And at the bottom of the list largely due to the cost of claims are Porsche. LandRover and Bentley.

 

Reliability rating of all manufacturers

Position

Make

Ave Mileage

RI

Average cost

1

Honda

43,916

39

£356.46

2

Suzuki

36,094

46

£258.03

3=

Hyundai

48,162

63

£252.95

3=

Subaru

50,803

63

£300.40

5

Toyota

44,231

70

£392.40

6

Lexus

47,610

81

£432.47

7

Chevrolet

33,590

88

£259.20

8

Mitsubishi

46,543

89

£422.56

9=

Ford

47,298

94

£296.49

9=

Mazda

42,831

94

£441.33

11

Nissan

44,702

96

£369.80

12

Fiat

39,141

97

£272.67

13=

Citroën

43,954

101

£308.64

13=

Skoda

45,134

101

£319.29

15

Peugeot

44,730

105

£285.96

16

Daewoo

34,847

117

£337.40

17

Smart

32,804

118

£300.32

18

Kia

44,134

119

£389.96

19

SEAT

47,256

126

£293.58

20

Vauxhall

47,208

127

£310.24

21

Volkswagen

49,192

135

£336.30

22

MINI

38,094

138

£385.57

23

Renault

44,276

142

£266.32

24

Rover

40,281

151

£379.23

25

Saab

51,370

168

£319.70

26=

BMW

51,521

173

£427.32

26=

Volvo

54,597

173

£403.85

28

MG

34,301

183

£406.46

29

Jaguar

45,876

185

£436.19

30

Mercedes-Benz

48,961

219

£468.32

31

Audi

52,963

230

£525.49

32

Jeep

47,357

232

£430.02

33

Chrysler

49,367

246

£403.15

34

Ssangyong

43,782

247

£387.78

35

Alfa Romeo

47,095

251

£385.54

36

Porsche

36,654

270

£616.22

37

Land Rover

52,733

325

£437.91

38

Bentley

35,494

482

£560.27

 

More at Warranty Direct 

Comments

Dr Zoidberg    on 26 July 2013

Porsche is the surprising one for me.

Jim McG    on 26 July 2013

Any chance you could actually get someone who knows how to write to do news? This is garbage

Honestjohn    on 26 July 2013

Any chance of justifying your comment, Jim McG? In what way is this garbage? And why do you claim that the award winning and highly successful writer does not know how do do news?

Honestjohn    on 26 July 2013

Porsche always was close to the bottom, largely due to the average cost of Porsche repairs.

derek    on 26 July 2013

Fiats quality snd reliability improvements which have been commented on by the industry have some proof.

Fadyady    on 26 July 2013

For me the big news is not that Honda is number 1. They always are. Aren't they?

The news is that there is not a single VW Group car in the top 10. Yet almost every review scores them highly on reliability.

Skoda 13; Seat 19; Volkswagen 21; Audi 31; Porsche 36 and Bentley 38 - that's the last by the way.

Honestjohn    on 26 July 2013

Thanks, Fadyady. I prefer to leave people with some intelligence to spot this sort of thing rather than ram it down their throats. Note the bland repetition of the press releases of this piece of news everywhere else you find it on Google. All lead on Honda rather than look for a story.

Dr Zoidberg    on 26 July 2013

Suzuki are a bit of a dark horse though aren't they?

I'll wager the first of the new generation Swifts could have dragged down their reliability index.
Had one with loads of issues and knew of others with similar problems.
Then again, they aren't Japanese built (Hungarian) and I believe that the Japanese factories still produce the best.

John G13    on 26 July 2013

Nice to see the often wrongly maligned Fiat beating main rivals Mini, Citroen, Peugeot and others like Kia, VW, Skoda, Seat and Vauxhall.

Six Sigma    on 27 July 2013

So buy new: Honda. Buy used: Hyundai. Buy posh: Lexus!!
Excellent news for me, was considering buying an i30 over a Fabia, looks like I'm on the right track. Particularly impressive considering the Hyundai cars are older, if we assume people buy an aftermarket warranty as soon as manufcaturers runs out, and are the cheapest to repair on avg.

Interesting to see the Kia result with cars >7 years, not too bad really. But might also be skewed in Kia's favour as modern cars seem to be turbocharged into an inch of their lifes! + modern TDI cars seem to have reliabilty issues. Maybe a factor?
Is there an 'adjusted index' for cars manufactured within the same year?

The suprise for me is the difference between Toyota, GM, VAG & Ford groups, and their respective brands. Multinationals with production and final assembly plants all over the place. Yet their scores are.... all over the place:

>VAG get progressively worse the more the more £ you spend! Yet they have a significant amount of shared parts.
>PSA, Ford & Mazda are near enough the same. Due to shared parts? Difference between avg cost. Mazda being the most!
>Fiat Group, modern Fiat: surprisingly good! but this hasn't rubbed off on Alfa or Chrysler, massive disparity. Massive shame as Alfa's are such beautiful cars.
>Ex Ford Group. Jag, LR & Volvo still poor. Avg age of cars older?
>Would be interesting to see if Tata's investment in Jag-LR have made an improvement.
>Chevrolet, part of GM Group yet +39 difference between Chev and Vaux.

Must be down to Quality Control practices from different sites, if so Honda and Toytota have really nailed it.

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