To an extent I agree with PP, but it would kind of depend on what they were offering me as a courtesy car.
I suspect that they have a customer for your trade in, but if the new car is genuinely delayed, I'm not sure what you can blackmail them in to doing.
And from the other side, rather than causing them to work urgently, you could lose them the sale of your old and take any urgency out fo your new car at all. I would have thought you hanging onto their courtest car would be urgency enough.
I'd talk to them and ask the following;
Why was it delayed ?
Why didn't they know before today that it would be delayed ?
Given that they didn't know and were surprised by it failing to appear, how can they be so sure it will be delivered Tuesday ?
What will happen if it is delayed again ?
What age/type of courtesy car will they give you ?
Can you have it until the new car is delivered, even if that is beyond Tuesday ?
Why do they want your car in anyway ?
|
|
|
PP certainly has got one good point of view there. Or:
So perhaps you can persuade them to produce a few more ha'pennies on the trade in (if they're that desperate for it), and maybe... you'll prefer to put miles onto somebody else's courtesy car rather than your own.
|
|
but I'm only a parsimonious old cheapskate who wouldn't get any sort of thrill from driving a new car.
|
Yes, my main concern is if the car is delayed again or, probably very unlikley, does not get delivered at all (all the Toyota dealers were telling the car was in short supply).
If they have our car, then I feel it leaves me short of options.
|
I would rather drive a courtesy car than risk damaging a trade in. What would happen if your car was involved in an accident / vandalised in time leading up to your new delivery?
I would take the courtesy car rather than worry about yours.
|
|
Check out the insurance implications first, so you are not out of pocket, ie any waivers excess'es etc
|
The garage already have a new insurance certificate for the new car as of noon tommorow. Maybe this is part of the reason for offering the courtesy car as we will have no insurance on the trade in (I think insurace company charge for changes).
I assume the courtesy car would be covered by the garage insurance but with a big excess.
|
Just check the excess on the policy for the courtesy car - I recall being involved in a thread here a few months ago, where excesses of £1000 where mentioned
--
just 'cos I know what I'm saying doesn't mean I know what I'm talking about
|
|
|
|
I would rather drive a courtesy car than risk damaging a trade in. What would happen if your car was involved in an accident / vandalised in time leading up to your new delivery? I would take the courtesy car rather than worry about yours.
Good advice.
It happened to a colleague of mine, literally as he arrived to do the deal! As he was waiting to turn right onto the forecourt, a young lady came round the bend behind him much too fast, lost control and collided with the back of his car. The resulting confusion took a while to sort out.
The dealer wanted a further 2k as the trade in was badly damaged and as it was also undriveable so he couldn't just go home in it. He was fortunately able to raise the 2K and take the new car, and the dealer later bought the trade in from the insurer.
|
I always worry about having an accident in a car once I've done a deal and am waiting to actually pick up the new acquisition.
In reality it would be unlikely that an accident would happen, but you can never tell.
Mark has a point about the dealer making no effort if you lose him a sale on your trade in.
Maybe try Mapmaker's advice and agree to let them have your trade in for a small financial gain?!
PP
|
|
I am insured with Liverpool Victoria with a £100 XS, they will cover me for a courtesy car with no XS at all which seems like a good deal!
|
Sounds like the Toyota dealer was playing it close with delivery of your new car, PDI, clean, test run etc in a day-I would have thought they needed at least a couple to get it through the system. My new Corolla took a few days of prep.
My worry (as voiced by others) would be that your new Corolla is 100% acceptable on delivery. If not will the dealer loan you a car longer, possibly until a new one is ordered and arrives. If you walk away from a dodgy Corolla, can they assure you that you will be given your old car back?
|
Sounds like the Toyota dealer was playing it close with delivery of your new car, PDI, clean, test run etc in a day-I would have thought they needed at least a couple to get it through the system.>>
Delivery to Toyota Dealer was supposed to be on Wednesday, they only told my wife on Thursday that it did not arrive. They also told my wife they do not know why it did not arrive but they got other cars delivered they were not expecting untill next week!
>>My worry (as voiced by others) would be that your new Corolla is 100% acceptable on delivery. If not will the dealer loan you a car longer, possibly until a new one is ordered and arrives. If you walk away from a dodgy Corolla, can they assure you that you will be given your old car back?>>
Maybe I'm just paranoid, but now I'm thinking that the car has possibly been delivered and damaged. If it is not 100% acceptable and they already have the trade in I may have to take the Corolla and then sort out any problems.
Anyway, I will phone them myself this morning and see what I can find out.
|
|
And regarding the PDI etc. They said depending what time the car is delivered next Tuesday, we could possibly have it Tuesday night.
|
Even if the car is damaged and you don't accept it, you've got their courtesy car, if you reject the car for a valid reason, they've broken the contract.
Therefore you keep the courtesy car until they fulfil their obligations, inconvenient at worst and it stops any worries about the condition of your trade-in vehicle.
It will also ensure they don't waste any time.
|
Armitage: 'I am insured with Liverpool Victoria with a £100 XS, they will cover me for a courtesy car with no XS at all which seems like a good deal!'
The problem here is that once the old car has been traded in there is no longer any insurance covering you. The same applies if your car is stolen - you no longer have third party insurance when you go to test drive another car. [Usually - wait for people with lots of different insurances that will be different!]
|
Maybe I'm just paranoid, but now I'm thinking that the car has possibly been delivered and damaged.
It might surprise you to know, but a lot of brand new cars are damaged upon delivery to garages. Main culprit is overhanging branches scraping the roofs of the car while on the upper deck of the transporter - as well as clusmy delivery drivers.
Mate of mine used to work in the bodyshop in Oxford and the Vaux dealership were always sending down cars for touching up; or sometimes a complete respray. Many cars had to have the paintwork flatted to get rid of the orange peel effect in the paint.
|
Phoned the garage. Saleswoman dealing with the car is away on a training course today!
Anyway, spoke to the sales manager. He didn't seem to have a lot of info regarding the car but was not overly concerened about getting my wifes car in, maybe it was just a genuine offer of a courtesy car to save any insurance problems but I decided just to keep our car for now. Wife phoned up the insurance co. (Direct Line) and they said the certificate for the corolla will still be valid and extended the cover on the trade in till next Wednesday at no extra cost.
|
Another phone call from dealer today.
Turns out, the car we ordered won't be getting delivered due to damage, however the dealer has taken delivery of another corolla today which is exactly the same as the one we ordered.
I thought that new cars were delivered to the dealer then registered by them. But I am told that this car will have a different registration number. Anyway we can get the car tommorrow.
|
Give the car a *really* good check over. Check for signs of repaired damage, paint runs, ripples, overspray, panel alignment, etc etc - Just to be on the safe side. They may have used the reg you were given for your car on another one, and their next batch of numbers on your (now repaired) orginal car.
Not saying thats whats happened, but best to feel sure.
|
EXACTLY the same?
I once went round the Landrover factory, and recall the odds of having 2 exactly the same coming off the production line were so close to nil as to be irrelevant. (trim, aircon, 'box, colour, extras etc.) Are they sure it's not your original car, but with a different plate, to 'convince' you that it's not been damaged?
|
Just because you're paranoid it doesn't me they're not out to get you. My experience of *some* franchised dealers is that they'll never tell the truth, ot at least the full truth, if a lie will do the job. I experienced a similar delay many years ago with a Golf - was given a story about the factory closing down for the Munich beer festival or some such cobblers - and later received a white Golf with an off-white, misaligned wing. It was a company car, and I reported it to the fleet manager who wasn't bothered - if it had been a private purchase I would have hated that car.
Chris 75 - as has been said, check (any new car) carefully. The fact that you are still driving your own car will make it easier to say "I'm not having that one, thanks" if you have to. Hopefully there won't be anything wrong, but the best time to reject it if there is, is before you drive away.
I hope you enjoy the new car - this sort of concern unfortunately adds stress to what should be an entirely positive experience.
|
Thanks to everyone for comments and suggestions.
Due to work commitments, I have opted to pick the car up tommorrow (Wednesday), so that I can go with my wife.
If it turns out the car has been damaged and badly repaired (I imagine it would have to be very badly repaired for me to spot it), do I simply tell them it is not good enough and go home in our current car?
Sorry to be a pain, but to complicate matters further, aswell as a large discount from the dealer we are getting a £1000 deposit contribution from Toyota (probaly because of facelift model due soon) and the car has to be bought and registered before a certain date (end of month I think). If I reject the car, will it be the same one I eventually get and will it already be registered.
|
You probably don't need telling this, but if there is a problem just remind yourself that there's no such thing as an unmissable deal, especially if you're not getting what you bargained for. But cross this bridge if you come to it - everything may be fine.
I won't attempt to give you legal advice as I'm not qualified - if this reply pushes your post back to page one it might attract a more knowledgeable response, but if you haven't paid and you still have your car you are in the pound seats I should think.
Personally - and I stress personally - if I wasn't happy I'd walk away and tell them politely to do their worst - even if they had a case they aren't going to benefit their reputation by suing for breach someone who refused to take a repaired new car! And just to be clear, I wouldn't countenance them having another go at repairing it either.
Is there a lawyer in the house?
|
I wouldn't let the delay worry you at all, it probably is exactly what it seems, on the other hand, the car may have suffered some minor damage which they have rectified, but I doubt it would take this long to do. At work we can have damaged cars fixed on the same day that we are made aware of it, that often leads to a delay in handover time of an hour or two at most. I doubt if Toyota are any different, to cause a delay this long the car would ahve had to have been seriously crashed!
Blue
|
Deal Done. Collected car this morning & Everything seems 100%.
My wife is delighted with it.
Once again, thanks for all your input.
Chris
|
Glad to hear it!
What model Corolla is it? I've had my 1.6 T-Spirit for over a year now and I would be interested to hear your views after you have had your Corolla and driven it for a couple of days.
|
runboy - it's only the 1.4 T3.
Unfortunately I won't be driving it very often. On the quick drive home from the dealer it felt very nippy and a lot quieter than I was expecting. Steering felt very light but good for town driving.
We also looked at a used 1.8 T Sport with leather and sat nav - very nice, but decided against due to insurance costs.
|
|
Glad it turned out ok, enjoy your new car.
|
|
|
|
|
