Hi,
I purchased a nearly new VW Polo, over 1 month ago from VW dealer.
At the time of sale they never gave me a slip for the V5, nor a service book, however I paid for 6 months Tax to be put onto the car.
I have had the car for a month now and the tax is about to expire at the end of this month, I have sent several emaisl to the dealer requesting where is my V5 document & service book but to no avail.
I went upto dealers this morning and they have admitted that they have lost the V5 document so they now say that they require my car back at the dealers until they sort out a new document and then sort the tax which could be 6 weeks as the car is still registired in the previous owners name (They have offered me a courtsey car during this period) but I suppose is what I am getting at is I am really peeded off that I have bought a car from a main dealer and now told that I have to take back until further notice (6 weeks at best)
Have they broke any laws by doing this?
can I claim for the time, inconvience and upset that this has caused.
Many thanks
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