Hi everyone,

I am hoping someone can advice me. ... Read more

Looks like the data on my sat nav is seriously out of date. It was baffled by the Junction 19 interchange today and that was built ten years ago .

Started working once I was back on the M1.... Read more

Bought an 'approved used mini' 16 plate, 33,000 miles on the clock last year in September. Paid over the odds for the protection of having it come from MINI and bought it outright with bank transfer so no helpful finance company.

1 month after buying and in less that 1000 miles, offside suspension spring snaps doing quite a bit of damage. MINI picked up the car and repaired the damage to the offside and told me that the nearside spring was also at high risk of failure prematurely and they want to replace it but wanted to charge me an extra £500 for this which I both couldn't afford and understood that if the spring snapped they would have to cover the damage anyway.

Over the next 9 months and with the car still under 40,000 miles all of the other suspension springs have snapped. I had to do the two rear ones myself as I needed the car urgently, but the final spring that went was the one the garage had neglected to repair initially. The car was back with MINI and they were arguing about whether this should be covered under the warranty or if they wanted to charge me for it, at which point I told them I wanted to reject the car. They told me I shouldn't make rash decisions like this and to wait until after the repair work was done before we talk about that, I was quite insistent about this but was fobbed off with a promise to look into the warranty side - at which point they very promptly repaired the car.

I'm obviously still unhappy with the car and have been going at the dealership that sold me the car over the past month trying to argue my case for rejection of the car but am now hitting a stone wall being told that 'the car was sold over 6 months ago and we have repaired all the damage'. I've opened a case with the ombudsman but I'm given to understand this is likely to take up to another 6 months before it will be resolved, during which time I am essentially accepting the car if I continue to use it. The dealership has offered to buy the car off me for nearly half what I bought it for and significantly below market value because 'obviously they need to make a profit on it still'. I can't take this to court as they stipulate that I need to have tried to go through an ADR otherwise they will look unfavourably on the case. I'm feeling very stuck and although I could probably sell the car privately and make most of my money back I firstly don't feel that comfortable selling a car I don't trust and I also feel that MINI should be the ones to take responsibility for this and bear the cost themselves.

Looking for any advice or bright ideas please, I feel like I've been banging my head against a wall - it's enraging that I tried to reject the car verbally but they're just trying to wriggle out of it. Read more

Can anyone advise on trackers? I have a car coming Friday and don't want another one disappearing. I've got a stoplock now to hopefully at least delay any more thieves.

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This company, which I believe is part of Aviva, have just repaired my son’s Civic which included a new rear door. I have to say the standard of repair is probably the best I’ve ever seen in my 40 years of motoring and I rang the manager to tell them so. I’ve endured so many poor quality repairs over the years, main dealers are no better than some of the small back street garages in my opinion but this company has restored my faith in body shops. Hopefully I’ll still feel the same in a couple of years and a couple of winters’ time but well done Solus and thank you to the guys who sorted the car. Read more