Ask Honest John

Most recently answered consumer rights questions
When I bought a used car recently, I asked about the MOT and was told it was done on the 7 October. I then asked about advisories and was told it had none. The car is three years old with 9750 miles and...
I bought a 2019 Nissan X-Trail in Feb 2020. The engine management light comes on at random. Two Nissan dealers did work on it but can't find the fault. I asked the selling garage for a full refund but...
I just bought a 3-year-old car from a main Toyota dealer. It was top money. The advert did not give any indication of the condition but you would expect a decent condition for a car with only 16,300 miles...
Three weeks back, I purchased a 2003 Range Rover with a new MoT. Advisories were a slight leak on transfer box and mileage unreadable through failing pixels. The dealer 200 miles away refused to communicate...
I have just bought a new Toyota RAV4, and it looks like it is an excellent car. The car is black and has Toyota’s ceramic paint protection. Once the rain stopped and the sun came out (on day three of ownership)...
I have a situation with a car I purchased in August. It has an intermittent fault with the clutch and flywheel (judder when pulling away) This seems to come and go, but there is a definite problem going...
An elderly friend took delivery of the new mk8 Golf earlier this week. To his dismay, it doesn't have folding mirrors - which he needs because of a narrow garage. As his previous Mk7 had folding mirrors,...
I bought a new Volkswagen T-Roc 1.5 with a manual gearbox in March 2020. I complained about the kangarooing issue just after I bought it for the full amount in cash. I returned the car months later due...
We recently collected a new Ford Fiesta from a Ford dealership. On the drive home, an engine warning light appeared on the dashboard with the message "low oil pressure". We stopped driving and called the...
A new Volkswagen campervan has broken down whilst being driven to me on trade plates. It is being registered to me from 1 July 2020 and all monies have been paid. I have yet to actually take delivery and...