Most recently answered legal and consumer advice questions

Three months ago my daughter bought a second hand car. The garage assured us that it would be serviced before collection, but three months later, having now passed her test and having covered less than...

I've been told that I have a major oil leak from the gearbox of my Volkswagen Golf. The gearbox has covered 62,000 miles and Volkswagen states that the warranty was finished at 60,000 miles. What are my...

I bought a new Ford Fiesta ST in March ago. Last week the car was losing power. I called the AA and was told that the clutch was slipping. The car was taken back to the supplying dealer, but they say I...

I bought a 2009 Volkswagen Passat estate from a local dealer a couple of weeks ago. However I subsequently noticed small blisters of rust on the B pillars of both the driver's and rear passenger's doors....

I have had a used Nissan Qashqai. I bought it eight months ago and paid extra for a three year extended warranty. Recently, the vehicle developed a fault, but the dealer claims that the extended warranty...

I bought a used Vauxhall Astra GTC last year from a main dealer. All seemed well until I brought it home and found the service history was missing. I contacted the dealer and was told it was still in the...

I received a notice of intended prosecution recently regarding my vehicle speeding. On this particular day I am 100 per cent certain I was not driving my car and as other people do have regular access...

My wife received a PCN two weeks ago as her car had apparently been captured in a bus lane in London. Thing is, we live over 250 miles away from London and have never visited Lambeth (where the offence...

I purchased a a used Auris HSD in 2013 from a Toyota dealer with a full service history and three years Toyota warranty remaining. I have had the car fully serviced with a Toyota main dealer last November...

One of my relatives bought a 14 month old Nissan Note three weeks ago from a Ford dealer. The vehicle was a previous fleet car, and had 14,000 mile on the clock. After driving less than 300 miles the clutch...